Job description

Are you a detective at heart? Does the thought of investigating a claim thrill you?

Then, we need you as a Home Claims Adjuster.

Founded in 2002 and headquartered in CO, American Auto Shield specializes in 3rd party administration, providing nationwide coverage and claims services for vehicle and home service contracts offered through dealers, agents, direct marketers, membership organizations and lenders.

Our expertise, complemented by our strategic partnerships, allows us to develop and deliver products that provide superior coverage and service.

The Home Claims Adjuster position is the key service contact for customers filing claims on the various home service contracts administered by the company. This position is also responsible for providing complete and sound claim approvals, according to various written contracts, and being able to clearly explain contract terms.

Our five values are the heartbeat of American Auto Shield. These values are integrity, respectful, accountable, collaborative, and innovative.

Our Home Claims Adjuster position earns a competitive pay rate starting at $24.00*

This position is remote

What will you do in this role?

You will…

• Review claims for proper diagnosis and determine an appropriate coverage
• Claims handling including the gathering of labor time and cost, parts costs, entering information into the system, set-up claims in the system with notes, reasons for approval/denial; monitoring claims through completion
• Purchase outside parts/replacement products when necessary in order to keep claims cost in line
• Knowledgeable of home appliances and systems, including electrical, plumbing, and HVAC to ensure proper administration and handling
• Review all technical issues for accuracy of diagnosis, repairs, and proper repair procedures
• Perform investigation of unusual claims as requested by management by talking to customers, home service providers, or any other involved parties

What You Need to Join Our Team

• A high school diploma or general education degree (GED) required
• A minimum of 2 years of home service contract claims and customer service experience and/or training is required.
• Strong knowledge of home repair services strongly preferred (HVAC, electrical, plumbing, and technical adjusting knowledge)
• Detail-oriented and works effectively under pressure while meeting all applicable deadlines
• Must be able to establish and maintain effective working relationships with internal and external team members
• Ability to work independently and as part of a team.
• Ability to administrate claims in a call center environment while maintaining efficiency throughout the claims process
• Strong problem-solving and critical decision-making skills
• Must work with a high sense of urgency in a fast-paced environment

Why work for us?

We are excited to provide:

• Competitive compensation starts from $24.00*
• Discretionary Bonus opportunity
• Comprehensive benefits package
• Medical
• Dental
• Vision
• Short/Long Term Disability
• Life Insurance
• Flex Spending Account
• Employee Assistance Program
• 401 (k) – company matches 4%- fully vested from day 1**
• 80 hours Year 1 of Paid Time Off
• 48 hours of Paid Sick/Wellbeing Time Off
• Voluntary Benefits
• Pet Insurance
• Life Insurance
• Wellness Program
• Employee recognition program
• Referral bonus
• Satisfaction of working with a highly skilled team that makes a big impact company-wide
• Remote work

Job Location

This position is 100% remote but candidates must have legal residence in one of the states American Auto Insurance is set up to do business:

• Arizona
• Florida
• Indiana
• Kentucky
• Missouri
• Oklahoma
• Tennessee
• Texas

_*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
**Eligible the first of the month after the 1st 90 days_

Job Type: Full-time

Pay: From $24.00 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• What state do you currently reside in?
• For a faster response, please provide your personal email

Education:

• High school or equivalent (Required)

Experience:

• home service contract claims: 2 years (Required)
• home repair services: 1 year (Required)

Work Location: Remote

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