You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

We are looking for talented POS Technician to join our team. Tacala is 340 store franchise group located in seven states. We are the largest franchisee of Taco Bell stores in the nation.

Our POS Technicians serve our restaurant operators on a daily basis. Customer interaction and problem solving skills are a must. Our technicians must be self-starters, able to organize work flow efficiently with little supervision. Technicians must demonstrate the ability to troubleshoot and explain technical issues to end-users who may not have a technical background. We operate our restaurants with a here to serve mentality. This starts by serving our fellow employees so that they can deliver excellent service to our guests. If you would like to serve with us, then please contact us.

We have what you are looking for:

• Structured Training Program
• Balanced Work Schedule
• Performance Bonus Opportunity

We offer excellent compensation and benefits package for our technicians.

• Compensation based on experience $15.00 - $17.00 per hour
• Blue Cross Blue Shield Insurance (Hospitalization and Major Medical)
• Company paid Short and Long Term Disability
• Guardian Dental, Vision and Life Insurance
• 401 (k) Retirement Plan
• Paid Holidays and Vacation

Job scope

• Provide year-round restaurant technical support
• Maintain excellent interpersonal relationships with all employees, vendors and TBC Help Desk
• Meet standards set by Tacala for all areas of responsibility

Core Responsibilities

Deploy and maintain all restaurant technology

HME drive-thru systems, POS systems, asset protection security equipment and back of the house Windows operating systems

Help desk escalation

Respond to internal ticket reporting system

Work with the Development, Facilities and Loss Prevention department on all technology for remodel, offset, and new construction buildings

Misc. other related duties as necessary

Job Qualifications/Requirements

High School diploma

Restaurant experience preferred

One year experience in a field technician support role preferred

Comfortable around technology

Working knowledge of Microsoft Office programs

Ability to work a flexible schedule

Effective problem-solving skills

Ability to communicate effectively with both technical and non-technical users in order to troubleshoot and find solutions

Excellent written and verbal communication skills

Ability to multi-task and deliver results, meet tight deadlines and targets

Ability to meeting physical requirements such as standing, sitting, walking, bending, climbing ladders, lifting and moving up to 75 lbs., reaching, manual dexterity and visual acuity

Should be committed to diversity and equality culture