Under supervision performs routine phlebotomy and laboratory central receiving duties. Prepares specimens for send-outs to Reference Laboratories and results reports into the laboratory computer system.

• Phlebotomy/Capillary Collection

Performance Expectations:

• Properly greets patient.
• Properly identifies patient.
• Prepares patient in an appropriate position.
• Assembles appropriate material. (Tubes, gloves, etc.)
• Selects appropriate tubes for tests ordered
• Follows IC procedures (Gloves, Hand washing)
• Follows order of draw in multiple specimen collection.
• Performs proper site sterilization techniques (preparation)
• Properly labels and documents tubes and label sets.
• Knows appropriate site selection and exclusions (i.e. scarring, mastectomy)
• Follows proper procedure for Blood Culture Collection.
• Follows policies and procedures for sharp’s disposals.
• Normal Draw technique
• Finger stick technique
• Heel stick technique
• Butterfly technique
• Keeps a clean, neat and professional working appearance
• Keeps a clean, neat and professional working phlebotomy tray.
• Patient left in a safe manner, bed rails up.

• Customer Service and Patient Care

Performance Expectations:

• Explains procedure and reassures patient.
• Protects privacy of patient. (Closing curtains etc.)
• Protects confidentiality of patient.
• Refers question of patient to appropriate person. (i.e. Nursing, Supervisors)
• Identifies any additional need of patient and acts accordingly.
• Reports to supervisor or nursing any unusual condition of patient and document on label set and in computer
• Prioritizing draws
• Identifies his/herself, wears hospital ID badge and clarifies his/her role to patient in an understandable and respectful fashion.

• Central Receiving (Specimen Processing)

Performance Expectations:

• Understands general computer operation for this area.
• Prepares document in computer or deletion, addition or changes in order.
• Properly documents all pertinent patient information.
• Verifies and processes samples in an organized and timely fashion.
• Delivers Separately all STAT requests to sections.
• Notes in computer any specimen integrity issues.
• Relay to supervisor any conflict in specimen identification or labeling.
• Handles equipment in accordance to laboratory policy.
• Completes work or explains to coverage appropriate stage of processing and outstanding issues.
• Identifies need for written (faxed) requests for patients results from non-staff physicians
• Proper procedure for picking up samples from Ambulatory Surgery area
• Knowledge of computer downtime procedure.
• Ability to handle light stock.
• Responsible to make sure adequate supplies are in the area.
• Works collaboratively with other staff to maintain cleanliness of work environment and equipment. (ie. Carts, EKG machine).
• Assists with prevention of transmission of infection by adhering to Standard Precautions as evidenced by effective handwashing techniques.
• Recognizes safety hazards and acts promptly and appropriately.

• Reference Laboratory Sendouts

Performance Expectations:

• Organize work to complete in a timely fashion.
• Understands process of lab necessary and specimen integrity.
• Investigates unusual tests for proper collection and transport.
• Identifies appropriate Reference Lab for analysis.
• Notifies supervisor of unusual issues or specimens.
• Directs to Pathologist requests requiring approval.
• Informs coverage of appropriate stage of processing and any outstanding issues.
• Able to transmit electronic orders
• Knowledge of proper specimen submission to reference lab.
• Knowledge of manual billing process for “Miscellaneous” reference tests.

• Resulting and Reporting

Performance Expectations:

• Properly faxes reports to Physician’s offices
• Knows complete process for manual and electronic reporting.
• Handles phone conversation in polite and complete manner
• Notifies Supervisor of any unusual report, or phone request.
• Distributes manual reports to appropriate location.
• Assists in processing or outpatient area when necessary.

• Other Functions and Performance Expectations

Performance Expectations:

• Maintains a consistent pattern of attendance
• Reports to assigned area on time for scheduled shift
• Adheres to hospital/department dress code. Arrives to work appropriately dressed, well groomed and neat.
• Completes all hospital requirements at designated times (i.e. annual assessment, educational, MedNetTra)
• Conforms to policies regarding confidentiality of information.
• Follows call-in procedure when sick, late or absent.

• 
  Teamwork/Collaboration

Performance Expectations:

• Communicates in a fashion that respects the individuality and dignity of each person. Promotes dialogue that is hones and non-confrontational.
• When there are disagreements regarding issues he/she will make a personal attempt to resolve the problem in a collaborative manner that promotes a successful encounter.
• Demonstrates through his/her actions that the patient and/or departmental goals are a priority.
• At all times employees will adhere to the CORE values of the hospital without exception