$2000 Sign On Bonus For External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Roles and responsibilities can often be expanded to accommodate changing patient or organizational needs and conditions as well as to tap into skills and talents of employees. Accordingly, employees may be asked to perform duties that are outside the specific functions that are listed below.

This position is full-time (40 hours / week). Employees are required to work our normal business hours of 8:00 AM - 5:00 PM. Our office is located at 1 ATWELL RD, COOPERSTOWN, NY, 13326.

Primary Responsibilities:

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  Operational / Procedural Responsibilities:
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    Serves as the general resource of information for patients / customers, so their questions are answered and concerns addressed w.ithout frequently interrupting the workflow of other areas
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    Work as liaison between Bassett Healthcare and GETIX
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    Explain billing procedures and policies, and insurance vouchers to patients as necessary on the phone or during face - to - face interviews
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    Monitored by Management, reviewing daily, weekly & monthly phone logs and system annotations (notes B)
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    Transfer calls if the issue(s) involved are lengthy and in - depth, of if the issue(s) involves something other than a patient finance inquiry
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    Feedback from co - workers, staff and patients
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    Discuss the availability of charity care, financial assistance and special funds that Bassett has to offer
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    Success will be monitored by feedback from Senior Cashier and patients
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    Perform cashier duties; receive and receipt all payments, maintain cash drawer and balance daily
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    Prepare bank deposit and daily cash sheet for unit, 100% of the time as monitored by Supervisor
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    Obtain accurate patient demographics and financial data, updating IDX where necessary, 100% of the time as monitored by co - workers and Supervisor
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    Complete and follow through on the following: GETIX recall and reconciliation, bankruptcy (when case has been discharged), Estates, Payroll deductions, Administrative Adjustments
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    Month end total will provide the tool for compliance as observed by Management
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    Prepare and send requested itemized bills when requested by patients and / or their representatives (i.e., guarantors, attorneys, P.O.A.’s or executors, etc.) These requests should be sent within 24 - 48 hours of receipt
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    Success will be monitored by management and feedback from patients
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    Patient contact Account Representative staff will provide coverage for the telephones and Telephone Contact Account Representative staff will provide coverage for cashiers, Patient Contact staff
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    Keypunch adjustments, transfers and refunds within 24 hours or receipt, success will be monitored by Management and feedback from billing staff
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    Cross train with other areas of AR, working checks from the safe, working credit balances (both BAR & HPA), assist senior account representative in funding projects, support AP efforts, etc., to provide coverage as needed, 100% of the time, as monitored by co - workers and Supervisor
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    Participate in educational programs, training and in service meetings, 100% of the time as monitored by Management
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  Responsibilities for Relationships:
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    Always treats customers (Other employees, guests, patients and physicians) with courtesy and respect as observed by Management and feedback from other staff members or patients
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    Presents a positive image of Bassett Healthcare 100% of the time through professional appearance and behavior as observed by Management
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    Responds appropriately to customer service requests within 48 hours of receipt as monitored by feedback from our Customer Service unit
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    Works cooperatively within out own unit / department and with other units / departments as observed by Management and feedback from staff
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  Financial Responsibilities:
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    Responsible for maintaining optimum cash flow
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    Maintain hospital wide focus on customer service to optimize billing issues and cash flow 100% of the time as monitored by Management
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    Use supplies and equipment sensible, remaining cost conscience as monitored by Hospital Billing Managers observation and responsibility reports
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  Responsibilities for Information:
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    Consistently ensures information known about the Customer is kept private and confidential as observed by Management and feedback from other staff and / or patients
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    Complies with all privacy (HIPAA) regulations and adheres to Bassett’s confidentiality policies
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    Success is monitored by Management, through feedback from co-workers and / or patients
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    Verifies insurance coverage, corrects and updates the patient records within 48 hours of receipt and shares the information with both Billing areas, GETIX
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  Performs similar or related duties as requested or directed:
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    Performs other duties as requested and observed by supervisor or manager

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High School Diploma / GED (or higher)
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  1+ years of customer service experience
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  1+ years of experience with working in a medical office / clinic
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  Basic understanding of and experience with using Microsoft Office, including Microsoft Word (ability to create, edit, save, and send documents), Microsoft Excel (ability to create, edit, save, and send documents), Microsoft PowerPoint (ability to create, edit, save, and send presentations), and Microsoft Outlook (ability to create, edit, save, and send correspondence)
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  Ability to work any shift between the hours of 8:00 AM - 5:00 PM
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  Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

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  1+ years of billing and medical insurance experience
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  Previous experience in healthcare customer service, patient access, OR patient financial services
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  NYS certified Application Counselor, Marketplace Facilitated Enroller OR Navigator

Soft Skills:

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  Analytical and organizational skills
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  Basic math skills
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  Excellent communication skills
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  Ability to be an ambassador and put patients first
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  Experience in fast paced setting, sense of urgency, quick learner
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  Ability to multi - task and exhibit great organizational skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

New York Residents Only: The salary range for New York residents is $16.00 - $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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