The Position

Patient Educator, Neurological Rare Disease

Location: The candidate selected for this role must reside in Southern CA to support this ecosystem.

Note: Approximately 80-90% of the time commitment for this job is directly with patients doing home, live, or virtual educational sessions. This is not a sales role, or nurse navigator.

Rigorous and groundbreaking science has always been at the core of what we do at Genentech. Our R&D activities are focused on applying excellent science to discover and develop potential new medicines with the goal of becoming first-in-class or best-in-class therapeutics.

Genentech has numerous molecules in Phase I, II and III clinical trials in neuroscience disease areas including but not limited to Spinal Muscular Atrophy (SMA), Huntington’s Disease (HD), Alzheimer's and Autism.

Rare Diseases are common in neurology and due to the prevalence of neurological symptoms in rare diseases- of the estimated 7,000 known rare diseases that lead to significant morbidity and mortality in 25 million people in the United States, a third are thought to include a neurological component.

People with neurological rare diseases often wait for a long time for a correct diagnosis and treatment. Although a limited number of orphan drugs are approved for neurological conditions, many orphan drugs are in development. People living with a neurological rare disease and their caregivers are highly engaged in their treatment and with their communities via local advocacy chapters where they often attend meetings and events along with the HCPs. Our marketing team is working closely with our legal and compliance partners to ensure we are prepared to support our customers while engaging compliantly and consistent with our values. As we embark on this journey, we are seeking to build strong, customer-focused teams who will represent Genentech with integrity.

The Patient Educator is responsible for advocacy relations, educating patients and caregivers on the clinical profile and approved administration process, and compliantly supporting customers by minimizing patient specific access and reimbursement barriers for the continuity of care.

The Patient Educator works with Account Managers and they are aligned to a shared team with shared goals, to ensure seamless geographic alignment across patients, caregivers, HCPs and advocacy to effectively address local territory needs.

The Patient Educator's compensation plan includes base salary and an Individual Metric based semesterly bonus structure.

Front-line Customer Facing Activities

• Facilitates, staffs and attends local advocacy events; at local advocacy chapters to help create a positive, trusted, and lasting presence of Genentech in the neurology rare disease community; engages with local advocacy on programming and marketing-related sponsorships

• Proactively contacts patients to uncover any challenges they may be facing (related to the distribution of Evrysdi) and to reinforce clinical understanding.

• Meets regularly with patients face-to-face to better uncover challenges they face related to Evrysdi.

• Provides information and educational presentations on Genentech and approved unbranded disease and, when applicable, product education to patients, caregivers and the community

• Provides clinical education to patients and works with HCP Account Managers regarding in-services to HCP customers

• Provides on-label patient education

• Communicates Payer terms, identifies and resolves on-label reimbursement issues or concerns, leverages in house support teams, as needed.

• Proactively communicates and explains Genentech-specific reimbursement programs, policies, procedures and resources

• Partners with HCP Account Managers and may serve as a conduit between the healthcare provider and case managers to support patient access to therapy

• Assists with patient specific case management needs

• Local advocacy development – payer, office administrator, intrathecal sites and works with relevant state, institutional or other societies

• Complies with all laws, regulations and policies that govern the conduct of GNE activities and demonstrates a commitment to Genentech policies and the agile compliance philosophy

• Obtains and maintains full proficiency in disease state, product and business knowledge

• Attends and actively participates in team/region/franchise calls and meetings

• Meets administrative expectations consistently

• Communicates and aligns with field partners to determine educational opportunities and priorities

• Collaborates with home office and customer-facing representatives to align on local priorities and supports needs to achieve results and ensure effective execution

• Complies with all laws, regulations and policies that govern the conduct of GNE activities

• Understands and adheres to HIPAA and all patient privacy policies

• Demonstrates high ethical and professional standards, and demonstrates Genentech values consistently with all customers and business

Key Competencies

The successful candidate will demonstrate the following competencies critical to this role:

• Inspiring and Influencing

• Communication

• Teamwork and Collaboration

• Achieving Results

• Technical and Business Expertise (nursing, clinical educator, relevant therapeutic area expertise; passion for patients, peers and education; customer focus)

Qualifications

• Bachelor’s Degree required

• Masters degree in Science, MBA or other related graduate-level degree is preferred

• 5 or more years work experience

• 5 or more years of clinical experience in Neurology, and/or infusion related products preferred.

• Direct to patient experience required

• A minimum of 2 or more years direct experience with managed care and reimbursement is preferred, either directly within/from the pharmaceutical/biotech industry or relevant, large-scale practice management

• Spanish fluency is preferred

• Previous experience in Neurology therapeutic area(s) is strongly preferred

• Previous experience with both private & public payers is preferred

• Previous experience in other functions in the pharmaceutical/biotech industry is a plus, e.g. product marketing, managed care marketing, field sales/sales management, field account management, etc.

• Proven track record for consistently meeting or exceeding goals and objectives

• Previous work or clinical specific experience in the pharmaceutical, biotech, or related industry is preferred

• In addition to passing Genentech's background screening, the employee must submit to and pass additional background screening as required by some institutions and health facility sales accounts (additional screening requests may include but are not limited to background checks, immunizations, TB, hepatitis, and drug screening)

Our Operating Principles:

Put Patients First: I always act as if patients I know are in the room and do what's best for them.

Follow the science: I seek answers through experiments, data and debate, and act on facts.

Act as one team: I care, collaborate and commit without boundaries, and trust others to do their part.

Embrace differences: I seek diverse perspectives, invite opposing views, and challenge myself and others.

Accelerate learning: I push to learn new things even if it is difficult and openly share my successes and failures.

Simplify radically: I eliminate complexity, reuse with pride, and accomplish more with less.

Make an impact now: I take accountability to do what's right, deliver value fast, and don't wait for certainty.

Think long term: I choose actions today that benefit future generations.

Success in this role will often require PALs to attend events and meetings during evenings and weekends. This person is expected to prioritize these events and meetings in order to represent Genentech and support patients and caregivers in their communities. While work hours are typically not to exceed 40 hours per week, flexible schedules to accommodate evening and weekend work will be operationalized.

This position requires significant use of either a company provided or personal vehicle to perform the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

Who We Are

Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis.

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

The next step is yours. To apply today, click on the "Apply for this job" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.

Genentech requires all new hires to be fully vaccinated against COVID-19 as of their start date. This requirement is a condition of employment at Genentech, and it applies regardless of whether the position is located at a Genentech campus or is fully remote. If you are unable to receive the vaccine due to a disability or serious medical condition, or because it is prohibited as a result of your sincerely held religious beliefs, you will have an opportunity to request a reasonable accommodation.