Job description

Recovia is seeking a full-time PATIENT ADVOCATE for our Deer Valley Clinic. We are a successful outpatient treatment program that provides chronic pain, mental health, and substance use treatment all under one roof. We make a positive impact in patients' lives, but we couldn't do it without our patient advocates!

Hours: Monday - Friday, 7:30 AM - 4:30 PM (1 hour lunch) - Full-time in person position
Location: 19636 N 27th Ave Ste 106, Phoenix, AZ 85027
Pay range: $18.00 - $20.00/hour (Based on experience and expectation)

JOB SUMMARY of PATIENT ADVOCATE:

A Patient Advocate is a vital link that coordinates communication between the patient, their loved ones/family members, medical professionals, insurance companies, and the Recovia provider and office staff. An advocate is a supportive resource that helps guide the patient through the Recovia program by navigating program barriers, answering questions, explaining financial and insurance information and identifying any care problems.

RESPONSIBILITIES:

• Coordinating communication between the patient, their loved ones, medical professionals, insurance companies, and the Recovia staff
• Going out into the clinic lobby at the top of the hour daily to interact with patients as they are waiting to be seen: help answer any questions, see how they are doing, provide outside / community resources as needed
• Conduct bi-weekly check-ins with patients
• Contacting patients before and after appointments to follow up on their experience and visits
• Contacting patients who cancel or don't show up to appointments
• Explaining financial and insurance information with patients

SKILLS NEEDED for PATIENT ADVOCATE:

• Bachelors degree in social work (preferred) or equivalent experience
• Healthcare / Medical / Case work / Social work experience required
• Must have case management, patient navigation, patient advocacy, care coordination, or social work experience
• Strong communication and listening skills to all audiences (adults - elderly)
• Strong problem solving and networking skills
• Energetic / outgoing personality and positive attitude
• Leadership experience
• Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint)

BENEFITS FOR PATIENT ADVOCATE:

• Very Competitive Pay
• Comprehensive Benefits including: Medical, Dental, Vision, Voluntary Life and Short-Term Disability Insurance
• 401k Match
• PTO, Paid Holidays
• Employee Referral Program

Help us change lives to save lives by being a part of our dynamic team!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• The pay range for this role is $18-20/hour ($20/hour max). Does this fit your expectation?
• Does the commute to our Deer Valley clinic work for you? Address: 19636 N 27th Ave 106, Phoenix, AZ 85027
• This is a full-time in person position (Monday - Friday, 7:30 AM - 4:30 PM). Do these hours work for you?
• What is your expected start date for a new full-time position?

Education:

• High school or equivalent (Required)

Experience:

• Leadership: 1 year (Preferred)
• Patient care: 2 years (Required)
• Healthcare: 2 years (Required)
• Social work: 2 years (Required)
• Motivational interviewing: 1 year (Required)
• Patient Intake: 1 year (Required)
• Case management: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: One location

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