Job description
HYBRID Schedule
Metrics:
- Does not have exact numbers, but a minimum of 25-30 accounts after they are up and
Interviews:
- Virtual
- Prefers to have interviews anytime after 9am and have several back to back within one day
States Allowed: GA, AZ, TX, AL, FL, NC (prefer same time zone)
Local candidates: Prefer local candidates because team is hybrid; would love to join the culture
Requirements:
- High School graduate or GED required.
- Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint)
- Self motivated individual and driven to growth
- Collections experience
- Facility or Professional experience
- Minimum of one (1) year experience in customer service to include a minimum of six (6)
Selling Points
Room for growth
Great work culture (big team environment)
Tenured management
Ability to work remote or on-site
Flexible work hours (upon managers approval)
Benefits covered day 1 of becoming an FTE
Share success stories of current managers how worked way up
Nice to Have Skills:
Epic
Soft Skill/Attribute Requirements:
Self motivated individual and driven to growth
Sub / Interview Follow Up Process
24 hour feedback
Schedule/Shift
Monday-Friday; As early as 6:30AM & as late as 5:00PM(after training), expected to work 8am-5pm EST during training and until get up and running - OT is allowed (up to 10 hours per week), but must be after 90 days of employment
Why is this position open?
Growth
How long has it been open?
1 day
Job Description
- Determine patient's ability to pay and seek additional assistance either through optional
? Resolves bill holds by correcting issues that prevent a claim from being billed.
? Receives, documents, and responds to all patient correspondence in a prompt and courteous manner.
? Reviews error reports from electronic payers; identifies errors and makes appropriate
corrections to ensure accurate claim submission.
? Communicates with payers and/or patients to resolve anticipated issues.
? Answers inquiries received via telephone & other correspondence for patients/guarantors, insurance carriers, and departments as needed.
? Responsible for account follow-up for all assigned accounts.
? Maintains system work queues based on electronic payers' error reports as assigned
including but not limited to DNB, Claim Edits, Front End Rejections, and No Response
from payers
? Assists Patient Accounts Specialist Rep II/III with ongoing projects and departmental
activities as assigned
? Maintains reasonably regular, punctual attendance consistent with Orlando Health
policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
#MedixCM
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