Job description
BMW Seattle
Hiring now: Parts Advisor
Schedule: 4 days a week, 10 hour shifts
Pay: 55,000-65,000 + Commission (Starting pay range, DOE)
If you have the drive to perform, exceed and excel… then we want you to join our team focused on earning customers for life!
Parts Advisor
The Parts Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. Presents a friendly, professional greeting to customers and helps identify, order and fulfill automotive parts needs. This individual is responsible for helping to maintain an organized and accurate parts inventory by maintaining perpetual inventories, specifying accurately and processing vendor invoices.
Responsibilities
- Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
- Communicate effectively with customers and vendors via phone, in-person or email.
- Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
- Maintain clean and professional appearance of counter, work area and stockroom.
- Interact with Service Team to coordinate parts for vehicle repair and service.
- Order parts from suppliers based on service department and customer requests.
- Create accurate invoices in ADP.
- Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
- Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.
- Specifies parts accurately.
- Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
- Receive payment or obtain credit authorization
- Process core returns, parts warranties and parts returns as necessary.
Skills and Qualifications
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Mathematics – calculations of inventory, payments and invoices.
- Knowledge of automotive parts
The estimated annual earning range for the Parts Advisor is 55,000-65,000 + Commission.
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a short-term and/or long-term incentives as part of total compensation, as well as a variety of other benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).
Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Seattle, WA 98134: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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