Job description
Are you looking for a career in a great company?
Do you strive to help customers by providing solutions and answers?
Blum Inc, is looking for an Order Management Specialist to join our talented and dedicated Customer Service team. As this exceptional team member, you would be responsible for some large account orders. You would represent and promote the Blum brand by delivering accurate information and service by guiding these accounts through placing and managing their orders.
Blum, Inc. is the leading manufacturer of innovative solutions for cabinetry and furniture.
The Blum name stands for quality, innovation and great customer service. We make working in the kitchen easier. We specialize in engineering, manufacturing, and developing services for our product lines: concealed hinges, drawer systems, lift-up systems for doors, and organization systems. From our touch-to-open technology to the soft-closing door or drawer, we modernize the kitchen experience.
Benefits
Blum USA believes in offering their employees an excellent benefits package that includes:
Salaried position- Possible bonus opportunities
- Health (Medical, dental and vision) & wellness benefit
- 401(k) with employee matching
- FSA & Dependent Care
- Three weeks’ vacation starting your second year on the job
- Paid sick leave (48 hours annually)
- Life insurance equal to annual salary at no cost to employee
- Onsite Health clinic
Responsibilities:
Handle customer orders and processing- Maintain direct contact with customers/consumers by telephone & electronically responds promptly to customer inquires
- Communicate and coordinate with other internal departments (Logistics, Materials & Accounting)
- Stay current with knowledge of Blum Products, the kitchen cabinet industry & the market
- Develop an understanding of customers' needs and follow up on customers interactions to ensure needs are met
- Maintain records of complaints relating to shipping, quality or order entry
- Estimate delivery dates and arrange delivery schedules
- Maintain files on orders
Requirements:
High School Diploma or GED required- 2-year degree in a related field is preferred
- Minimum of 2 years of experience in a medium sized Industrial/Manufacturing environment is preferred
- Principles & processes for providing internal and external customer service
- Effective oral & written communication skills
- Computer skills (Outlook, Word, Excel & Power Point)
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