Summary

Stifel Independent Advisors is looking for a highly motivated customer service oriented individual for our industry leading culture of clients and advisors first. The Operations Coordinator II performs the daily cashiering and operational functions for the branch office. The Coordinator is also responsible for liaising between the branch and home office on operational matters as well as providing overflow support to other branch associates. The Operations Coordinator II will have close interaction with teammates, advisors, ops associates and marketing. Will have a clear understanding of how all systems work and how they relate to daily duties. The Operations Coordinator II position will be assigned extra tasks and be fully responsible for these tasks and back up to other tasks. General understanding of rules and regulations surrounding compliance, margin, IRA / IRS rules. Ability to adhere to strict deadlines of certain content matter. Not required, but travel opportunity within the United States.

Essential Duties & Responsibilities

• Reconciles checks, issues receipts and accurately balances daily.
• Resolves routine department issues and follows up with management if needed.
• Performs various administrative duties and maintains accurate customer account records.
• Provides reports and other information to management and advisors as needed.
• Provides support to New Associates within the team, answering questions as they come up.
• Willingness to travel to help open new SIA offices.
• Superior service and communication skills with clients, advisors and operations via phone and email correspondence.
• Coordinates and processes incoming and outgoing mail.
• Responds to customer inquiries, research questions, resolves problems; provides quotes and other information as needed.
• Submits orders as directed by the Financial Advisors ensuring accuracy and follows up where necessary.

Qualifications

• Provide exemplary service to clients with exceptional interpersonal skill and written/verbal communication.
• Basic understanding of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Ensure the proper use of your own time and the time of others, including work prioritization.
• Ability to communicate well with supervisors and peers.
• Effective organizational skills with strong attention to detail and an ability to manage time efficiently to meet tight deadlines while assisting with a high volume of requests.
• Ability to meet strict deadlines while helping brokers (FAs) maintain compliance status.

Education & Experience

• Minimum required: High School Diploma or equivalent, college degree preferred.
• Minimum Required: 2+ years' financial industry experience.

Licenses and Credentials

• Willingness to obtain series 7 & 63 licenses.

Systems & Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
• Experience with Thomson One & Beta, EQuest.
• Contact with OTC Trading, Mutual Funds and their source companies, Security Transfer, Reorg, Bond Desk, Order Room, Compliance, New Accounts, Annuity Processing, Stock Records, Retirement, Treasury, Margins, Client Services.

About Stifel

Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.

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