Job description
Position Description
This position will help support the digital advancement across all of Operations services.
- Reports directly to Senior Director of Finance and Operations.
- Takes direction from other senior department directors.
- Position is considered essential staff.
- Works with Sr. Director of Finance and Operations on creating and maintaining an inventory of all Operations IT applications and all department hardware and specialty software.
- Validating that software applications are current, patched, and managed in accordance with compliance requirements and best practices.
- Developing processes for onboard and offboarding systems and work as part of the project team during system implementations.
- Participates as a key member of a cross-functional team to analyze current business processes and technology.
- Develops reports, visualizations, and assesses operational data to formulate recommendations for proactive and continuous improvement.
- Serves as an internal consultant, works with internal and external clients to understand requirements, seeking opportunities to leverage and integrate existing technology solutions to improve service delivery, customer satisfaction, and outcomes.
- Participates in strategic planning conversations with Operations stakeholders and IT.
- Assists in the broad, high-level support of >100 separate systems for the department of operations. Including the implementation and support of ServiceNow and DocuSign.
- Provides assistance and support to project managers on PMWeb, Operations construction project management software system.
- Acts as a power user for PMWeb Application
- Acts as a champion of HBS ShareSite and Office 365 capabilities for Operations.
- Develops and maintains electronic information storage and collaboration approaches for all of Operations.
- As an in-house expert, works with IT and Operations staff to provide communication, collaboration and document management solutions.
- Assists with data analysis, reporting and visualization of various data sources within Operations.
- Provides executive reporting on department key performance indicators.
- As part of team, creates, audits, maintains and edits Operations intranet website and other communication vehicles.
- Works with various Operations staff on site development.
- Improves training and operational procedures to increase collaboration, self-service opportunities, technology utilization, acceptance, and optimization.
- Leads the department’s efforts around Digital Transformation by researching, understanding, and communicating current trends in operational technology.
- Uses the research to assists in the development of pilots and proof of concept exercises
- As required and assigned, works on specific activities and projects to improve overall effectiveness of the Operations.
- Provides general administrative assistance to Operations Managers and others as necessary.
- Performs other duties and responsibilities as assigned.
Basic Qualifications
- Minimum of two years’ post-secondary education or relevant work experience
Additional Qualifications and Skills
Required Qualifications:
- Bachelor's degree
- In addition to the 2 years of experience required above, this role requires one year of additional direct, applicable, operational and technology-related experience
- Strong computer skills (Microsoft Office 365 suite of applications), ServiceNow, and other related tools. Training may be available.
- Experience with MS SharePoint, PowerBI and other presentation tools are strongly desired.
- Must possess excellent decision making and organizational skills.
- Demonstrated ability to communicate technical concepts to non-technical audiences and clearly translate operational requirements to technical teams.
- Communicates well in verbal and written form is essential.
- Self-motivated who can take initiative to resolve problem.
- Must be able to meet deadlines in fast paced environment.
- Attention to detail is a must.
- Ability to work independently and as part of team.
- Strong interpersonal skills.
- Ability to work well and build relationships with other Harvard department employees and vendors.
Additional Information
This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus 3 days per week. Specific days and schedule will be determined between you and your manager.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
A cover letter is required to be considered for this opportunity.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
A cover letter is required to be considered for this opportunity.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.
Benefits
We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Facilities, Information Technology
Department Office Location
USA - MA - Boston
Job Code
I0857P IT Business Analysis Prfss III
Work Format
Hybrid (partially on-site, partially remote)
Department
Operations
Sub-Unit
-
Time Status
Full-time
Salary Grade
057
Union
00 - Non Union, Exempt or Temporary
Pre-Employment Screening
Education, Identity
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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