Job Summary

The On-Call Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to hotel standards.

Education & Experience

Physical Requirements

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift

General Requirements

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management.

Fundamental Requirements

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently
• Must be knowledgeable regarding the menu and explain it courteously
• Served guests according to the hotel’s standards in a friendly, courteous and professional manner
• Respond to guest problems, complaints and accidents. Communicate to management if necessary
• Set all tables according to hotel standards
• Maintain the banquet storeroom in a neat and orderly manner, stocked with any appropriate supplies necessary for food service functions
• Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
• Prepare room according to BEO and the various meal functions
• Follow all money handling procedures when serving the guest
• Know the menu items for each function served and able to give accurate descriptions
• Ensure overall guest satisfaction