MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.

We offer the following benefits to support you and your family:

• 
  Health/Dental/Vision Insurance
• Flexible spending accounts
• Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
• Free Premium Membership to care.com with preloaded credits for children and/or dependent adults
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO)
• Tuition Assistance for career growth and development
• Matching 401(k) and 457(b) Retirement Programs
• Wellness Program

ESSENTIAL FUNCTIONS:

• Assists Manager with staffing, team scheduling and ensuring coverage for Sleep Center during all hours of operation.
• Coordinates work flow utilizing clerical staff to evaluate and determine priority situations.
• Investigates problems and makes recommendation to the manager for resolutions.
• Participates in staff meetings with oversight of clinic manager.
• Assists with the recruitment and team interview process.
• Mentors new hires.
• Assists with coordination of and participates in orientation and staff development activities as requested.
• Participates effectively as a lead team member in being a resource and accountable to peers, providers and patients.
• At the direction of management, implements QA and core-competency guidelines as required.
• Assists with implementing process changes or other duties as assigned to meet clinic goals.
• Provides leadership to the clerical staff and is a liaison between the clerical staff and manager.
• Participates in professional development activities and maintains professional certifications/licensures.
• Assists with resolution of non-clinical patient complaints.
• Maintenance of office equipment.
• Maintains inventory of all front office supplies.
• Assists with performance standards and evaluation of clerical staff.
• Performs duties and functions of clerical staff, maintains competencies of such.

• Attends meetings and participates on committees as required.
• Performs other related work as required.
• All other duties as assigned.

• High School graduate or equivalent required, Associates degree preferred.
• One year clinic office experience required.