Title: New Patient Scheduler

Reports to: New Patient Scheduling Supervisor

Location: Corporate office

FLSA Classification: Hourly Non-Exempt

About us: Commonwealth Pain and Spine (CP&S) is one of the fastest growing, progressive, comprehensive pain management groups in Kentucky and Southern Indiana. Our team of friendly physicians are all board certified in pain medicine and anesthesiology and take the time to educate our staff. Our facilities are brand new with the latest technology. We have a team/family-oriented culture with great hours, competitive pay, benefits, and open interaction between our staff and management.

Job Summary: This role is responsible for scheduling new patients and responding to incoming phone calls. This position verifies insurance and sets up new patient charts. The role responds to calls with information, assistance, or transfers the call to appropriate person or department if need be; records information regarding calls into a database and /or electronic health record system; assists with other tasks when needed.

The New Patient Scheduling associate may be asked to contact and market to referring physicians in the Kentucky, Indiana, and other areas as well as.

Job Duties:

• Schedules new patient appointments; pre-registers patients; obtains patient demographic and insurance information and updates; cancels/reschedules appointments.
• Provides assistance with scheduling and interface reports and edits.
• Responds to caller general information requests and/or inquiries;.
• Tracks calls appropriately; gathers necessary demographic or other pertinent information and enters into database.
• Maintains physician and clinical service information
• Facilitates physician consultation requests; assists with patient referrals; transfers callers to clinical departments, as needed
• Markets to area referring physician's offices
• All other duties assigned including duties performed for affiliates, assigns, lessees, contractors or other third parties

Knowledge, Skills, and Abilities:

• Knowledge of modern office equipment and procedures. Previous EHR experience preferred but not necessary
• Strong verbal and written communication skills
• Interpersonal/human relations skills
• Organizational/planning skills
• Attentiveness to detail
• Ability to type and operate word processing programs
• Ability to prioritize duties, delegate responsibilities, and evaluate the work of others
• Ability to maintain confidentiality and professionalism
• Ability to work efficiently and cooperatively

Minimum Qualifications, Education, and Experience equivalent to:

• 1+ years experience with Computer software, required
• Medical office experience, preferred
• Must be punctual and have great attendance
• Manage stress well
• Very consistent, pleasant, cheerful personality that patients and co-workers will warm up to immediately

Physical Demands and Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations will be made in accordance to ADA rules and regulations.

• Must be able to sit for extended periods of time.
• Must be able to exert up to 15 lbs. of force occasionally to lift, carry, push, pull, or otherwise move objects
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on a computer.
• Must have clarity of vision and the ability to adjust focus.
• Must be able to speak and hear clearly.
• Must be able to communicate with patients verbally and write legibly
• Regular attendance is a necessary and essential job duty.

By signing, I acknowledge that I will adhere to all New Patient Scheduling responsibilities outlined in my job description and all other duties as required or assigned.

Signature:____________________________________ Date:____________________