Job description
Department Summary:
DISH supports more than 250 DISH Network In-Home Services (IHS) internal and third-party offices that deliver DISH products and services to millions of customers across the country. The IHS organization encompasses thousands of talented, dynamic and driven employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Specialists and Management to deliver the industry's best products and services. DISH is changing the way people communicate and IHS is the face of that change to our customers! Job Duties and Responsibilities:
Other areas of focus include:
Salary Range: USD $110000.00 - $135000.00 / Year
Intelligence. Creativity. Innovation. Come join the organization that continues to push the envelope of satellite communications technology!
DISH supports more than 250 DISH Network In-Home Services (IHS) internal and third-party offices that deliver DISH products and services to millions of customers across the country. The IHS organization encompasses thousands of talented, dynamic and driven employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Specialists and Management to deliver the industry's best products and services. DISH is changing the way people communicate and IHS is the face of that change to our customers!
The National Operations Manager is responsible for all fulfillment activities of the assigned region. This inspirational leader will ensure a high level of focus is placed on fulfillment metrics and supporting activities, overall customer service/satisfaction, adequate staffing levels, training, internal/external business growth, and maximize asset utilization, to achieve company goals. This position is both an operational and client facing role that plays a crucial role in further developing Dish’s long-term fulfilment growth strategy.
Other areas of focus include:
- Achieving fulfillment, customer service, and performance metric goals for the assigned region.
- Working autonomously in a dynamic, fast paced environment, taking the initiative, managing multiple projects, and working to find solutions under tight deadlines.
- Able to analyze data and make effective recommendations to the business for improvements.
- Partnering with the internal field leadership team and third-party providers on all fulfillment activities including performance management, performance metrics, customer feedback, site visits, personal and team observations and feedback within the Territory.
- Ability to work on internal cross functional teams and the clients to drive results and improve processes.
- Ability to effectively communicate expectations, develop and write tactical plans…
- Extensive travel to meet and collaborate with team members and attend company meetings, functions, and training sessions.
- Ability to identify root causes of an issue and implement corrective action and improved change to improve processes to prevent issues from recurring.
- Influencing, leading, and coaching all levels of the organization on a continuous basis.
- Position available for candidates in Marietta GA, Atlanta GA or Sanford FL.
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Skills, Experience and Requirements:
Successful National Operations Managers possesses the following:
- Bachelor’s degree from four-year College or University strongly preferred and 5+ years related experience; including 2 years supervisory/management experience and/or training.
- Experience managing multiple sites in a large Territory.
- Compelling Leadership Philosophy with the ability to develop managers; especially in the areas of performance coaching and leadership skills in a fast paced, growth-oriented and time-critical environment.
- Experience with P&L responsibilities, including budget overview and cost controls with a history of understanding and driving performance metrics.
- Proven history of successfully managing multiple or conflicting priorities and deadlines.
- Flexibility and comfort with traveling up to 75%.
- Superb presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills, across multiple levels of the organization.
- Well versed in technology and the curiosity to continue to learn and introduce cutting edge options to drive business initiatives.
Benefits
At Dish Network, we are proud to offer a competitive salary as well as a full benefits package.
Medical, dental, vision- 401(k) with company match
- Paid Time Off
- Profit sharing
- Tuition reimbursement
- Complementary Dish Network programming
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
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