Job description
MotorClothes Associate
Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.
Major Duties and Responsibilities
1. Customer Service
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Provide excellent customer service to all dealership customers.
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Greet customers immediately, in a courteous and friendly manner.
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Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
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Handle telephone transactions quickly, and courteously.
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Point out any sales, specials, or new merchandise to customer.
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Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
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Accept cash and credit card payments for merchandise purchases. Keep cash register accurate
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Notify customers when special orders or back-ordered items are received.
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Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
2. Retail Sales of General Merchandise
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Provide prompt and accurate service at cash register.
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Assist General Merchandise Manager with attaining retail sales plans in General Merchandise
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Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
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Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
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Assist with set-up, organization, and staging of special events such as Open house, of HOG activities, fashion shows, etc.
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Create well-organized presentations, which appeal to our customers.
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Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
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Continuously maintain showroom product availability by stocking shelves and displays.
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Maintain update customer mailing lists
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Attend training sessions to keep current with merchandising an inventory control issues.
3. Other Duties
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As assigned
Supervisory Responsibilities
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No Supervisory responsibilities
Commitments
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Treat all employees and customers fairly, courteously, and with dignity.
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Be prompt and available for flexible scheduling
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Demonstrate professionalism in providing customer service.
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Review all assigned HDU training video sessions to keep current in General Merchandise
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Accept direction, follow instructions and work well with others.
Qualifications & Job Requirements
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Must have the ability to stand and walk the sales floor for most of the day
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Frequently required to bend, stoop, crouch, reach, and lift 40 lbs of merchandise
Working Conditions
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Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
Signature Harley-Davidson offers; 401k retirement plan available, medical, dental and vision insurance available, paid time off and employee retail discount
Signature Harley-Davidson is an Equal Opportunity Employer.
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