Job description
WAWA - Wawa, Inc. - Corporate Office
Job Description
Job Title: Modern Workspace Senior Engineer
Location: Corporate
Department: Information Technology
Pay Band: Sr. Professional
Job Summary: The Modern Workspace Senior Engineer is responsible for engineering, delivering, supporting, and securing our modern corporate computing solutions. The position serves as a technical subject matter expert for Windows and MacOS imaging, software packaging & deployment, Active Directory, Group Policy, MDM/MAM and DaaS. The role is responsible for escalated incident and problem handling, and operational optimization.
Principal Duties:
- Act as a subject matter expert the area of modern corporate computing. Technical oversight in the design, development, testing and delivery of technology solutions as well as for managing daily operational support.
- Responsible for daily operational support of both corporate and store environments for the operations teams. Manage trouble ticket queue, build support documentation, and improve support processes to reduce ticket escalations.
- Research technology related products and make recommendations based on business or operational requirements. Anticipate potential problem situations/risks and address with effective responses.
- Apply IT security standards and practices as well as adhere to these standards in the development and design of new and existing technologies within our corporate and store infrastructure.
- Maintain a very high degree of decision impact due to system privileges and responsibilities.
- Analyze and refine system design, configuration, hardware, software and associated utilities across the entire corporate computing and unified communications infrastructure.
- Integrate enterprise-wide tools for automating, monitoring, and managing the current and future infrastructure technology.
- Administer support and maintain solution components. Troubleshoot high-level hardware and software problems and document procedures to guide resolution process.
- Develop processes to ensure all corporate computing is running the current approved, current, and supported OS/firmware versions & configurations at all times.
- Work with internal and external business clients to plan new system and system enhancements necessary to address expanding business needs.
- Provide work effort and duration estimates for projects to team lead and project managers.
- Assist with development of the strategic vision for our technical infrastructure services. Assist in developing project plans to install, upgrade and manage systems and utility software.
- Prevent temporary or undocumented configuration changes. Create audit reports that identify and remediate non-standard configurations.
- Inventory and asset management of appropriate infrastructure. Meet and establish working relationships with field engineers and account managers in order to establish clear communication paths. Provide technical leadership and continuous improvement of standards to enable a more customer focused, responsive department.
- Follow production support models and process designed to enhance response times and maintain high availability of all production infrastructure components and systems.
- Engineer corporate computing and unified communications operational support activities in order to facilitate reporting and meet established service level agreements.
- Research, evaluate and stay current on emerging tools, techniques and technologies; maintain skills and capabilities through education, training and hands-on experience. Accept new responsibilities, as required, to enable business growth.
Essential Functions:
- Ability to work well individually as well as in a team environment
- Excellent oral and written communication skills
- Excellent customer service skills
- Excellent analytical and problem-solving skills
- Ability to handle multiple projects simultaneously and independently
- Excellent interpersonal and presentation skills
- Proven self-starter with demonstrated ability to make decisions
- Excellent technical leadership and project management skills
- Strong Vendor Management Skills
- Offers technical expertise, feedback, or advice as a valuable resource to others
Basic Qualifications:
- Bachelor’s degree in Information Technology or a technical discipline (e.g. engineering) preferred
- 5+ years of experience managing a modern corporate computing environment.
- Experience building support processes and writing technical support documentation.
- Expert with Windows and MacOS imaging techniques and troubleshooting. Experience with Windows 10 and 11, MacOS Monterey & Ventura, and light-touch / zero-touch programs like Windows Autopilot preferred.
- Extensive experience supporting software packaging and deployment. Experience with Ivanti EndPoint Manager, SCCM/MECM and Intune preferred.
- Experience managing, configuring, and optimizing both on-prem Active Directory and Azure AD for multiple domains.
- Senior engineer level experience in the field of modern computing, with an emphasis on support and operational engineering.
- Experience configuring and optimizing Group Policy for multiple domains.
- Experience with cloud infrastructure such as Amazon Web Services or Microsoft Azure preferred.
- Extensive experience with MDM/MAM technologies to support both company-issued and BYOD devices in the following device classes: phones, tablets, handhelds, and laptops. Experience with AirWatch/Workspace One and Intune preferred.
- Experience administering an expansive modern enterprise computing environment with 500+ locations.
- Exposure to support ticketing and enterprise infrastructure management platforms. SolarWinds experience preferred.
- Extensive working knowledge of scripting and automation, with proven ability to script the execution of various OS-level functions. PowerShell and Ansible experience preferred.
- Direct experience engineering and supporting unified communications in a large enterprise environment. Experience with Polycom/Logitech/Crestron video conferencing equipment, Teams calling, BlueJeans CVI, Five9, and RingCentral preferred.
- Experience managing, optimizing, and troubleshooting VDI/DaaS environment. Experience with Dizzion preferred.
- Extensive experience administering M365 services and licensing models, including Exchange Online, SharePoint Online, Teams, the Office suite, One Drive, etc. Experience with BitLocker, Power BI, and Defender preferred.
- Prior experience implementing standard support frameworks. (e.g., ITIL)
- Experience maintaining, enhancing, and customizing user experience monitoring tools.
- Understanding of compliancy standards. Experience with PCI-DSS standards preferred.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at
asc@wawa.com
or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
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