Job description

Position Summary:

The Membership Ambassador will be responsible for contributing and delivering on Sanitas strategy for the Commercial population and community-based engagement. The Membership Ambassadors will be responsible for effectively promoting Sanitas Model and brand in the community through in person events and phone calls, collaborating with the Commercial Call Center and the Business Development Manager of the correspondent area, with the purpose of contributing to Sanitas population growth.

Essential Job Functions:

• To deliver exceptional service to existing and prospect members/patients to ensure that Sanitas strategy is maximized each year.
• The Membership Ambassador places patient needs, requests, and follow up as a top priority.
• The Membership Ambassador should be outgoing, energetic, and creative while performing their job responsibilities.
• The Membership Ambassador assists in the planning of community events, actively participates in on and off-Sanitas Medical Center activities.
• Must be able to meet specific Leads creation and patient retention goals as outlined by the Membership Ambassador Manager and Leadership.
• Reports productivity as established by the Membership Ambassador Manager.
• Ability to explain and talk about Sanitas value proposition, Sanitas services and care model to originate leads.
• Marketing support to enhance brand awareness.
• Provide event flyers, brochures, and nominal promotional items.
• Work extended hours and weekends when needed at both indoor/outdoor locations.
• Teamwork oriented and goal driven.
• Establish and maintain positive relationships within the Community Role Essentials and peers.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Other duties as assigned

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Required Education and Experience:

• High School Graduate or equivalent.
• Basic Computer Skills.
• 1+ years of Customer Service skills and training.
• 1+ years of experience in the medical field.
• Bilingual English/Spanish
• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.
• Capacity to maintain confidentiality and work independently in support of the department.

Preferred Education and Experience:

• Experience with Medicare Advantage and Medicare regulations
• Healthcare insurance knowledge
• Experience with Medical offices

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

COVID-19 considerations:
Vaccinated, Religious/ or Medical Exemption required.

Ability to commute/relocate:

• Tallahassee, FL 32312: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fully vaccinated against or can provide a religious/medical exemption?

Experience:

• Cold calling: 1 year (Preferred)
• Sales: 2 years (Required)

Language:

• Spanish (Required)
• English (Required)

Work Location: Hybrid remote in Tallahassee, FL 32312

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