Job description

Job Title-Wellness Membership Advisor (WMA)

The Wellness Membership Advisor (WMA) is a Sales and Customer Service role within an independently owned and operated Elements Massage® studio. A WMA is responsible for membership sales, building client loyalty and meeting studio and personal goals and objectives to ensure growth and profitability and a superior experience for all.

Job Competencies

Sales / Persuasiveness – Sells the Elements Massage Wellness Program, and additional services to clients. Building Loyalty – Meets and exceeds client’s needs, builds loyalty, resulting in client promoters on the eNPS scale.

Stamina – Performs well under pressure and stress. Applied Learning – Applies concepts from training, feedback, and professional development. Work Standards – Is accountable for goals and objectives, has high standards for performance. Communication – Communicates in a way that clients and co‐workers understand and retain message.

Job Duties and Responsibilities

• Consistently follows all steps in the KNOWETM and sales process resulting in a conversion rate of 30% or higher.
• Gains commitment and agreement from clients concerning re-booking and membership sales.
• Makes great first impressions, builds rapport, and identifies client’s needs resulting in membership sales.
• Meets or exceeds the needs of the client.
• Takes all opportunities to exceed client expectations without making unreasonable commitments.
• Take pride and passion in resolving client problems/complaints/issues. Listens, empathizes, apologizes, and takes personal responsibility to resolve any client issues.
• Maintains focus and avoids errors under high stress situations such as during busy client times.
• Maintains positive relationships with clients and coworkers when under stress from high client times, client/co‐worker complaints.
• Develops appropriate strategies to cope with high stress situations such as multi‐tasking, organization of work.
• Understands and applies knowledge, skills and concepts from on‐boarding, training, meetings and coaching/feedback.
• Actively participates in role‐playing, trainings and activities, regular meetings and coaching.
• Owns personal growth and development using learning tools and resources, engages in skill building by participating in daily role‐playing.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Murfreesboro, TN 37129: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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