Job description

The Ludlow Community Center/ Randall Boys & Girls Club is seeking 1 Membership Clerk. This position is approximately 15 hours per week. The shift is in the afternoon/evenings. Hours are M-Th 4:30PM - 7:30 PM and Fridays 2:30-5:30 PM PM. The Membership Clerk will provide regular clerical and administrative support to The Ludlow boys & Girls Club and greet members and guests when they enter the building.

Specific duties include, but are not limited to:

· Greet all members and visitors in a professional and courteous manner

· Follow policies and procedures in checking children in/out of licensed childcare programs paying particular attention to ensuring children are released only to authorized individuals.

· Receive and check for accuracy and completion of membership applications

· Prepare and issue all membership cards in a timely manner

· Monitor visitor attendance

· Maintain accurate daily records of membership and attendance information, including entering accurate data into appropriate databases

· Produce periodic statistical reports on membership applications, attendance, dues, fees, etc.

· Responsible for the daily collection of program fees presented at front desk, compiling daily deposit and completion of deposit slip

· Answer phones promptly and professionally, provide information, take a message, or forward to other staff as needed

· Maintain electronic and hard copy filing systems while making sure they are accurate, timely, and easily retrieved as needed

· Check answering machine daily and respond to or forward any messages as necessary

· Contact any members that are not in regular attendance

· Inform members, visitors, and parents of all the program options the Club has to offer

· Maintain thorough knowledge of all activities within the building and answer questions that may be directed with reference to the Clubs policies and procedures

· Make photocopies or scans of documents as required

· Communicate to supervisor any pertinent contact from family, school, or significant others.

· Follow policies and procedures in responding to emergencies and/or safety issues.

· Promote and participate in open and effective communication and support with the team.

· Attend and prepare for all required meetings such as staff meetings, in-service meetings, monitoring meetings and required staff training.

· Treat all clients, parents, guardians, co-workers, supervisors and people in the community with respect and dignity.

MINIMUM JOB REQUIREMENTS

Education / Experience High School diploma or GED with at least one (1) year of office clerical experience is required. Skills/Knowledge

• Strong scheduling and/or prioritizing skills with strong proficiency with data entry
• Ability to handle multi-phone lines effectively
• Proven ability managing multiple priorities; strong organization, detail and process management orientation
• Working knowledge of office machines and equipment, e.g. fax machines and photocopiers
• Strong proficiency with computers, data base entry and with full Microsoft Office suite, email, and internet
• Excellent written and verbal communication skills; above average interpersonal skills
• Ability to read, analyze, and interpret data and information and apply appropriate judgment
• Passion for providing extraordinary customer service and work with people at all levels
• Demonstrated ability to work independently with supervision: ability to make decisions independently
• Honesty, integrity and operating as a team player are critical to this organization
• Exercise good judgment and maintain confidentiality of critical and sensitive information, records, and reports.
• Understand, interpret, and apply general administrative and departmental policies and procedures.
• Ability to work well independently and in a team environment
• Ability to balance multiple assignments and adjust direction and priorities within fast paced and multi-faceted work environment
• Report to scheduled shift consistently and on time.
• Follow policies, procedures and rules of the organization.
• Maintain high program standards.
• Be a strong advocate for the Club being a positive place to be.

Job Type: Part-time

Pay: $16.50 per hour

Schedule:

• Monday to Friday

Work Location: In person

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