POSITION TITLE: Member Services Supervisor (Full-Time)

DIVISION: Recreation & Facilities (R&F)

REPORTS TO: Recreation Services Manager: Member Services

FLSA STATUS: Full-Time; Non-Exempt; $19.00 - $21.00

Purpose of Position:

The purpose of this full-time position is to deliver exemplary customer service to guests of the Monon Community Center and Carmel Clay Parks & Recreation. This position serves as the supervisor on duty and oversees the daily operations of the MCC while directly supervising Member Services Associates.

Essential Duties and Responsibilities:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Monitors general operations of the MCC including group fitness classes, recreation programs, room rentals and desk operations during operating hours as the full-time supervisor on duty.
• Responsible for opening and closing the MCC and The Waterpark.
• Co-supervises year round and seasonal part time staff.
• Responsible for ensuring proper adherence to cash handling policies and procedures.
• Provides initial and on-going training, guidance, and interpretation regarding the application of procedures and standards to Member Services Associates.
• Assists in managing part time staff schedules and makes changes as necessary.
• Assists Member Services Associates with program registrations for recreation programs, sale of memberships, and sale of day passes.
• Identifies technical problems related to registration software, trouble shoots as necessary and notifies management when appropriate.
• Establish and maintain effective working relationships with other employees and all members of the general public.
• Communicates regularly with management to understand MCC programs and operations in order to inform and train staff and answer guest inquiries.
• Provides timely and accurate information to CCPR employees, facility users, program participants and the general public.
• Responds to public inquiries, suggestions and complaints; facilitates resolutions in a professional manner; informs management as necessary.
• Completes and submits appropriate paperwork, journals and reports in the required timeframe.
• Enforces CCPR rules and regulations with staff and CCPR guests.
• Ensures compliance with applicable codes, laws, rules, regulations, standards, policies and procedures; recommend or initiate actions necessary to correct deviations or violations.
• Reliable attendance and timeliness to scheduled shifts while showing flexibility to trade/help with colleague’s shifts on occasion.

Knowledge, Skills & Abilities:

• Ability to work a varied schedule including days, evenings, weekends, and some holidays.
• Ability to work while standing or walking for long periods of time.
• Ability to effectively manage and prioritize time and processes.
• Ability to assess varying situations, and act accordingly.
• Ability to positively adhere to and enforce Carmel Clay Parks & Recreation policy and procedures; implement emergency plans.
• Ability to positively promote the image of Carmel Clay Parks & Recreation.
• Ability to establish and maintain effective working relationships with employees, guests and the general public.
• Ability to communicate effectively orally and in writing; ability to give and understand oral and written instructions.
• Ability to operate a personal computer utilizing word processing, spreadsheet, and recreation software applications as necessary to perform job functions.
• Performance of essential functions may require exposure to adverse environmental conditions, such as humidity, rain, and temperature extremes.

Qualifications Required to Perform Essential Job Functions:

• Minimum 18 years of age with high school diploma or GED.
• One to three years customer service experience; previous facility, recreation or customer service supervisory experience preferred.
• Minimum 2 years previous cash handling experience.
• Must be First Aid and CPR certified within 60 days of employment.
• Or any equivalent combination of education, training and experience that provides the requisite knowledge, skills and abilities for this position.
• Must pass a background check that encompasses national, state, and local searches, throughout employment.
• Must pass a pre-employment drug screen.

The Carmel Clay Board of Parks & Recreation is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Board will provide reasonable accommodation to qualified individuals with disabilities.