Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry.

The Scribe contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Scribe performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Scribe decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. The Scribe will assist and document on all patients seen daily by Physician Assistant.

• Ensuring uncompromised patient care by transcribing fast and accurately, as well as performing thorough editing.

• Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon.

• Identifying and following up on inconsistencies, errors, and missing information within a transcribed report.

• Submitting transcriptions to healthcare professionals for their approval in a timely manner.

• Performing additional tasks such as following up and revising patient history, as well as entering medical reports into electronic health records systems.

• Protecting patient confidentiality and adhering to legal requirements.

• Receive patients, schedule appointments, and maintain patient records

• Work with transcription equipment that can include speech recognition equipment, word processing, and computer software

• Create templates and enter data into electronic health record (EHR) systems for updated record keeping and archives

• Performing clerical and administrative tasks as necessary, including mail, phone calls, scheduling, submitting insurance claims, and operating common office machines.

• Recording patient medical histories, physical examinations, test results, diagnoses, and treatment plans in digital audio files

• Providing customer service to physicians, nurses, other healthcare professionals, and patients through email, telephone, or face-to-face meetings

Required Qualifications

• Minimum 1 year of experience as a Medical Scribe/Transcriptionist, or similar, such as provider documentation/notes and medical charting

• Proficiency in Microsoft Office with Word, Outlook, and Excel

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Thorough understanding of Medical Terminology

Preferred Qualifications

• Previous eCW (eClinical Works) experience

• Bilingual English/Spanish

• Certification as a Healthcare Documentation Specialist

• Medical Assistant Background

• Excellent customer service and communication skills

Additional Information

Schedule: Monday – Friday 8:00 AM to 5:00 PM

• Some overtime, based on clinic needs.

Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Alert:

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Interview Format: MODERN HIRE

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Please Note: Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:

• Provide proof of full vaccination, including booster OR

• Provide proof of applicable exemption including any required supporting documentation

Scheduled Weekly Hours

40