Job description

GENERAL SUMMARY OF DUTIES:

The Medical Scheduler job is remote, however, within the Meadville area and surrounding areas. No out-of-state applicants due to traveling to meetings occasionally and training.

The Scheduler will provide swift and quality communication with patients and callers by scheduling/rescheduling existing and new patient appointments. Scheduling patients according to guidelines, filling provider schedules as needed. This position is considered a crucial link between the patient and the care delivered by the clinical staff and physicians.

ESSENTIAL FUNCTIONS:

1. Contact patients to schedule appointments. Provide quality customer service and a positive attitude. Display good patient, physician and employee relations, including teamwork.

2. The Scheduler needs to enter patient's information efficiently and accurately, including insurance information.

3. Schedules patient flow to the physician offices to serve an adequate number of patients each day.

4. Advises clinical staff of any additions to the schedule as well as any cancellations to the schedule.

5. Re-schedule patients if changes occur in physician schedules.

6. When scheduling appointments, carefully and completely gather information needed for new patient appointments; information includes, but is not limited to, all demographics, medical records information, insurance information and PCP information.

7. Informs patient of any existing balance noted and request patients to be prepared for any co-pays or balance due at time of visit.

8. Demonstrates problem-solving and conflict resolution skills when handling patient complaints or concerns; refers the patient to appropriate designated staff and/or manager.

9. Retrieve messages patient messages throughout the day, processing promptly and accordingly.

10. Troubleshoot scheduling problem calls

11. Attends any scheduled department/office staff meetings as necessary.

If you are an MA/LPN and no longer want to work in a clinical setting, this is a great alternative position for you!

EXPERIENCE:

Prior clinical experience and medical background preferred. LPN Experience a plus, but not necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

Clinical background preferred. Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers. Medical Office experience is required. Understands the importance of maintaining confidentiality under HIPAA standards.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

Remote location, work from home. Occasionally attends meetings and training at the different physician offices, so some travel will be required. Mileage reimbursement will be provided if traveling outside of the Meadville area.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Clinical: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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