Job description

If you want to make a difference in the lives of children and their families, this opportunity may be right for you. Senders Pediatrics, an independent pediatric practice, is currently seeking a dynamic, hard-working, experienced medical assistant/patient service representative to join our Patient Support Department. This position will be split between front desk and clinical duties and responsibilities. The ideal candidate will have experience in both areas for at least a year. Senders Pediatrics has been caring for children and their families for more than 30 years, and we are still growing. If you are passionate about pediatric healthcare and providing excellent customer service, we hope you consider joining our team.

Medical Assistant Essential Functions:

• Room patients in a warm and welcoming way
• Conduct the pre-exam interview by collecting patient’s vitals
• Administer vaccines to patients
• Draw and process blood, sera and other biological specimens
• Organize and prepare patient forms
• Manage workflow to ensure patients are seen in a timely manner
• Update the patient’s electronic medical record in an accurate and timely fashion
• Ensure rooms are stocked with supplies
• Ensure all prescriptions are called or faxed to the pharmacy in a timely manner
• Other administrative tasks as assigned

Job Knowledge, Skills and Experience specific to Medical Assistant:

• Completion of a certified medical assisting training program is required
• Certified Medical Assistant is a plus
• Experience or interest in breastfeeding/lactation a plus
• Minimum of one (1) to two (2) years’ experience in a similar environment Experience with the following required:
• Phlebotomy (preferred)
• Processing biological specimens
• Vaccine administration

Patient Support Representative Essential Functions:

• Greets patients and visitors in a friendly manner, determines nature of business, directs them appropriately
• Answers phones, schedules patients and takes messages in a courteous and efficient fashion
• Collects patient’s insurance card and co-pay at registration
• Enters and updates patient information into the Electronic Medical Record
• Retrieves and routes incoming faxes, mail and packages in a timely fashion
• Scans all medical correspondence; identifies the medical category and routes to the appropriate location
• Maintains the reception area, ensures giveaways, business cards, forms, magazines and literature are stocked and neat
• Additional administrative duties as assigned

Job Knowledge, Skills and Experience specific to Patient Service Representative:

• Minimum of one (1) year experience providing customer service required, healthcare environment preferred
• Demonstrates the time management, organizational, planning, and prioritization skills critical to the successful execution of each project
• Has a working knowledge of MS Office Suite and Electronic Medical Record scheduling functionality
• Has the ability to handle a multi-line phone system with excellent communication skills

Additional Job Knowledge, Skills and Experience:

• High School Diploma or equivalent GED is required
• Exceptional communication and customer service skills
• Flexibility and ability to managing multiple priorities in a fast-paced environment
• Strong attention to detail/well organized
• Has a positive demeanor and professional dress at all times

Our Hours and Expectations:
We are open 7 days a week; 7:30 to 5:30, two late night hours on Tues/Wednesday (8:00 pm) and 9-12 on Saturday and Sunday. A typical schedule includes one (1) late night per week and two (2) weekend days per month - scheduled through rotation

About the Company:

Senders Pediatrics is a vibrant pediatric and young adult practice that has been committed to clinical expertise, innovative thinking and providing comprehensive and compassionate family care for over 30 years. Located in South Euclid, Senders Pediatrics provides care to over 11,000 patients from ages 0-24 years young. Our team is grateful for the trust placed in us by our families and we strive to be an invaluable resource and trusted partner throughout our patients’ lives.

What We Can Offer You:

• Team membership in an innovative, dynamic and compassionate environment
• Competitive time off benefits; includes (3) weeks of PTO and (6) Holidays
• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Simple IRA Retirement plan with Company match
• Access to Employee Assistance Program (EAP)

Job Type: Full-time

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (Required)
• Medical Assistant: 1 year (Preferred)

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Pediatrics

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Rotating weekends

Work setting:

• Office

Application Question(s):

• Have you worked in a pediatric setting?

Experience:

• Medical Assistant: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: In person

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