Manager-Call Center - BMG JS Central Scheduling
Full Time
Jackson, MS
Posted
Job description
Responsible for directing and administering Call Centers/Referral Centers management functions. Integrates organization strategic growth plans with operations to expand patient care access, improve efficiency, and maximize volume. Ensure appropriate systems and staffing resources deployed for timely patient care. Functions as a resource to providers, staff, and supervisors in the deployment of business and strategic initiatives. Report to the Directors any unresolved issues or concerns of patients, staff and providers. Assists with new clinic implementation and represents the clinic professionally to the community. Adopts the Mission and Vision statement of Baptist Memorial Healthcare Corporation in all aspects of their work. Performs all other duties as assigned.Coordinate and manage all clinic appointment scheduling, and referral services to patients, families, physicians and staff for multiple locations.
Determines appropriate staffing levels, evaluates performance, recommends changes to improve efficiencies and ensure satisfactory service to physicians, patients and other customers.
Ensure accurate data collection for call center and referral patterns. Oversees hiring, onboarding, and training of call center staff.
Assist Director in special projects, as presented, including new clinic implementation.
Collaborates with hospital departments and all clinics to promote growth in clinic volume and continuity of care for patients.
Experience Required: 1 year supervisory or manager experience in general industry.
Experience Preferred: 1 year clinic management or billing/finance experience in healthcare/medical field
Education Required: Bachelor's degree in Business Administration or related field or equivalent experience
Education Preferred: Master's degree
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