Job description

The Mailroom Lead will assist the Mailroom Supervisor in the leading the department and handle escalated issues to ensure we meet the service requirements of the client, the state of Missouri. This is a permenant position with Maximus.

Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.
- Coordinate activities for mailroom staff.
- Ensure adequate quality control and inventory control of mail room operation.
- Verify accuracy of mailing on a daily basis.
- Maintain current and accurate control for all documents received and mailed from the mailroom.
- Use designated work instructions to execute routine and repetitive tasks.
- Sort and prep mail, such as applications, returned mail and verification documents for scanning.
- Report any issues, concerns and/or problems to the supervisor of Document Management.

Minimum Requirements:
- High School diploma or equivalent with 4+ years of experience, or Associate degree with 2+ years experience.
- May have additional training or education in area of specialization.
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Understands implications or work and makes recommendations for solutions.
- Communicates on complex or sensitive issues or draft such responses for supervisor or team lead.

Job Type: Full-time

Pay: $14.00 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Maximus follows all CDC and local guidance for COVID-19.

Ability to commute/relocate:

• Jefferson City, MO 65109: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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