Job description
Be part of something more.
A majority of our time is spent “at work.” We believe that time most meaningful when it’s spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won’t be constantly looking over your shoulder—you’ll be empowered to do what’s right for our customers. Most importantly, we’re a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won’t find elsewhere.
This position will be responsible for loss mitigation functions on consumer loan accounts up to 120 days delinquent while conforming to lending policy, and debt collection regulations. Specific duties are Provide oversight of assigned accounts and execute independent judgment in negotiation of repayment options, determining additional servicing steps needed, and ensure operational standards are maintained to minimize delinquency and potential losses; Service inbound/outbound delinquent customer calls to negotiate arrangements. Utilize search and locate strategies to generate contact and locate assets; Address moderately complex loan servicing needs and serve and an escalation point for other operational areas in the resolution of client/account issues; Coordinate and directs activities between branch associates, private wealth officers, customer service, and loans administration; Identify problem loans and makes recommendations to Management for Charge Off, Litigation, Repossession, and Foreclosure to Management; Fulfillment of HELOC payoff requests, processing line suspensions, and terminations; Work directly with title companies, customers, personal bankers, private wealth officers, and loans administration to ensure accuracy and timely execution of needed processing; Execution and retention of all required documentation supporting the process; Processing insurance claims on auto and real estate loss loan accounts; Evaluate loss estimates, gather all required supporting documentation, coordinate invoices and funds disbursement with customer, vendors, and loan administration and Other duties as assigned.
Must have High School Diploma or equivalent and 3+ years consumer debt collection or comparable experience; Strong verbal and written communication skills; Understanding of consumer debt collection laws; Ability to evaluate customer data (credit bureaus, income ratios, etc.); Knowledge of all structured Consumer loan products including HELOC, HELOAN, Auto, unsecured, mortgage, and other lines of credit; Strong analytical and problem-solving skills with the ability to prioritize multiple tasks; Knowledge of consumer related debt collection regulations (i.e., FDCPA, FCRA, Reg B); Ability to evaluate customer data (credit bureaus, income ratios, etc.); Knowledge of bankruptcy, foreclosure, and repossession servicing requirements; Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc)
This is a Hybrid opportunity- Tuesday, Wednesday, Thursday in the office in Kansas City; Monday and Friday work remotely
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
Compensation Range:
Minimum: $40,950.00 - Mid Point: $54,600.00
The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to
talentacquisition@umb.com
to let us know the nature of your request.
If you are a California resident, please visit our
Privacy Notice for California Job Candidates
to understand how we collect and use your personal information when you apply for employment with UMB.
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