Job description

This Lobby Concierge position is directly responsible for the presentation of meeting spaces onsite for all client gatherings, including meetings, events, interviews, seminars, and conferences. This position directly supports the onsite needs associated with onsite setup and tidiness of professional workspaces.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

• Provides 5-star customer service to all employees (in all forms of communication).
• Setups meeting spaces for onsite needs such as meetings or conferences.
• Oversee different Managed Spaces.
• Submit work orders for certain requests.
• Will perform meeting room and conference room set ups.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, and replenishing and orders accordingly.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception and concierge (front of office) and mail or office services (back of office) coverage as needed.

Competencies:

• Strong verbal and written communication skills.
• Excellent hospitality and customer service skills.
• PC skills MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Requires knowledge and understanding of technological ordering systems and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Adaptable and flexible to needs at a moments notice.

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• 2-3+ years prior work experience preferred.
• Must have 4 years or more of Customer Service experience.
• Ability to work assigned work hours determined by manager.
• Available for Overtime.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal English communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands:

• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to utilize computer monitor and keyboard.
• Standing all day position.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About SPS:

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overnight shift

Ability to commute/relocate:

• New York, NY 10019: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you manages the event spaces in the area of set up and breakdown and assuring all meeting setups are in place and ready for client arrivals? Please tell your experience in those scenarios.
• Do you have the ability to stand all day? And does standing all day effects your understanding on how to manage customer facing positions?
• Time and Attendance is important for this role. Can you commute to New York, NY 10019 without issue or trouble? And if you can commute tell us why you can, if you cant then tell us what Transportation Restrictions that will prohibit you from arriving to work on time.
• This positions are in Dayshift but flexibility is a must. Are you okay with the schedule of 7am-4pm and/or 8am-5pm?

Experience:

• Customer service: 2 years (Required)
• Concierge: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Microsoft Office: 2 years (Required)
• Receptionist: 1 year (Preferred)

Work Location: One location

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.