Job description

Enfield Management is a property management company specializing in managing affordable housing communities for our clients. We strive each day to enrich the lives of our employees, clients, and communities by living our core values of teamwork, integrity, communication, compassion, dedication, and diversity. Enfield has been recognized by the Tennessean as a Top Workplace back-to-back in years 2021, 2022 and 2023!

We are looking for a high-energy leasing consultant to join our team for a brand new 240-unit low income housing tax credit apartment community located in Chattanooga, TN. The ideal candidate will possess exceptional customer service skills, be highly organized, and have strong leadership qualities along with being assertive, energetic, working independently, and with a diverse team. Sales experience a plus!

JOB DESCRIPTION

Job Title: Leasing Consultant – Lease Up (LIHTC))

Reports To: Property Manager

FLSA Status: Full-Time, Non-Exempt, Hourly

Salary: $16.00 - $22.00 per hour (depending on tax credit experience), plus bonuses

POSITION SUMMARY: The Leasing Consultant is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. This includes, but is not limited to, working with marketing director to implement marketing activities to create and drive traffic to the community, leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals. Some evening and weekend hours may be required. This is a fast-paced environment requiring extensive customer service skills and high energy. Sales skills and prior multi-family apartment community property leasing experience a plus. This position directly supports the activities of the organization by performing the following duties under the supervision of the Property Manager. Prior new construction lease-up experience highly desirable.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

· Greet and qualify prospects, conduct community tours, and show apartment homes.

· Process applications, credit screening, and criminal background checks.

· Prepare the lease and move-in package and ensure a smooth resident lease signing and move-in.

· Inspect apartments prior to resident move-in and ensure apartments are in move-in ready condition.

· Follow the community’s established policies related to concessions, specials, and other programs to boost occupancy.

· Utilize the on-site property management software, including RealPage (OneSite) and Knock

· Maintain property occupancy by effectively retaining residents and successfully marketing property to attract new residents.

· Follow up with prospects and new residents by sending email, thank-you cards, or making telephone calls or other contacts to finalize decisions to lease or renew.

· Prepare lease renewal letters and packages for residents; contact and meet with renewing residents in advance of move-out dates.

· Ensure lease renewal documents are signed and implemented on time.

· Respond quickly and courteously to resident and management concerns and questions.

· Take prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

· Adhere to all Enfield Management policies and procedures.

· Maintain waiting list for property vacancies.

· Keep office clean, always organized, and maintain a professional demeanor with residents.

· Assist with other Enfield properties as necessary.

· Complete initial and ongoing mandated company training as required.

· Other related duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:

· Multi-unit community industry

· Fair housing laws

· New construction lease-up

· Operation of standard office machines and equipment including telephones, copiers, computers, etc.

· Spreadsheet, word processing, and presentation software including Microsoft Office 365, Excel, Word, PowerPoint

· Knowledge of RealPage (OneSite) property management software a plus

· Knowledge of KNOCK leasing software a plus

Skill and/or Ability to:

· Maintain courteous and continuous communication with employees, residents, applicants, vendors, and all Enfield Management leadership and staff

· Communicate effectively both orally and in writing

· Prioritize workload and conflicting demands

· Strong leadership qualities

· Sales skills

· Use time management techniques to organize and prioritize work

· Use creativity to find the most efficient way to complete a task, continuously seeking new ways to retain residents and improve the property

· Maintain confidentiality of sensitive and privileged information

· Understand and follow oral and written directions

· Work independently and use independent judgment

· Learn and utilize new and current technologies

· Strong organizational skills

· Detail oriented, analytical, and problem-solving skills

· Maintain high energy, be innovative and assertive

Qualifications/Experience:

· High School Diploma or GED required

· Sales experience a plus

· Possess a valid driver's license

· Pass a pre-employment background check

· Reliable transportation

· Strong work ethic, reliable, punctual

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually mild but will vary at times depending on property activities.

Environmental conditions include working indoors, and when necessary, in outdoor elements such as low and high weather temperatures, precipitation, and wind.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk for long periods. The employee is regularly required to enter text or data into a computer or other machine by means of a traditional keyboard. Employee is regularly required to use hands to finger, handle, or feel, and repeating motions that may include the wrists, hands, or fingers. The employee is regularly required to speak, hear, and have visual acuity. The employee is frequently required to reach with hands and arms and stoop, kneel or crouch, crawl, and ascend or descend stairs, ladders, ramps, and the like as necessary throughout the day. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Enfield is an Equal Opportunity and Affirmative Action employer. We seek and employ without regard to race, color, sex, religion, age, marital status, sexual orientation, gender identity, national origin, disability, or veteran's status. Our policy is to employ the most qualified applicants. We conduct background checks in accordance with federal, state, and local guidelines.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour (depending on tax credit experience)

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• May require some overtime and weekends

Ability to commute/relocate:

• Chattanooga, TN 37410: Reliably commute or planning to relocate before starting work (Required)

Experience:

• 1 years Tax credit property leasing experience (Preferred)
• New property lease-up experience (Preferred)
• Onesite and Knock experience a plus

License/Certification:

• Driver's License and can pass a background check (Required)

Authorization to work in the United States (Required)

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Chattanooga, TN 37410: Reliably commute or planning to relocate before starting work (Required)

Experience:

• tax credit property leasing: 1 year (Preferred)
• OneSite and Knock: 1 year (Preferred)

License/Certification:

• Driver's License and can pass a background check (Required)

Work Location: In person

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