Job description

Job Summary

The Desktop Support Lead is a critical role in computer desktop support and mentors’ other technicians within the department. Responsible for leading, delivering and completing assigned projects, managing assigned tasks, providing team member support for Windows based systems, system imaging, desk setups, training and/or general assistance. You will be responsible for supporting all local and remote users. This position will work on a team that provides support for computer hardware, software applications, and other various desktop devices.

Job Duties & Responsibilities

· Support Executive Staff as required

· Meet with HelpDesk staff to review individual performance related to tickets and service levels.

• Manage and maintain inventory of new end user equipment to ensure availability for new hires, break fix and upgrades.
• Work with management to develop and track Helpdesk SLAs.
• Coordinate workstation refresh activities with various department managers and IT management.
• Run biweekly helpdesk team calls to review tickets, trends, adherence to SLAs, etc.
• Manage deployment of cellular equipment for employees.
• Create, update and manage workstation deployment images.
• Meet with HelpDesk staff to review individual performance related to tickets and service levels.

· Other duties as required

Knowledge and Certifications

• Proficient knowledge of Microsoft Windows 10, Office M365, OneDrive, SharePoint, VPN, MFA tools and other cloud-based services.
• Basic networking and local computer management skills required.
• Required Education: High school diploma or GED
• Preferred Education: Bachelor’s degree or related experience
• Minimum Experience: 4 – 6 years Desktop experience
• Preferred Licensure / Certification: A+ and / or any current Microsoft certification or industry equivalent.

This position is direct onsite support for the Kansas City Corporate Office.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What are your pay expections?

Education:

• High school or equivalent (Preferred)

Experience:

• Desktop: 4 years (Preferred)
• Basic Network & Computer Management: 1 year (Preferred)

Work Location: One location

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