Lead Department Coordinator, Behavioral Health Services, Full Time Days
Job description
Responsible for providing oversight and maintaining the development and coordination of all clerical and facilities functions. Responsible for the coordination and management of the department coordinator(s) functions and tasks on the Mom’s Place to assure quality and completion. Supports and encourages the model of teamwork among the department coordinators and other staff to assure quality patient care. Provides information systems education to all levels of staff and provides administrative services for the Nursing Unit as directed by the Director.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Under the general direction of the Director and/or Clinical Nurse Manager, and in accordance with established CMC and departmental policies and procedures, the incumbent performs the following essential functions:
Lead Department Coordinator Functions:
- Manages and supports the department coordinator job functions.
- Manages and provides supervision for scheduling of department coordinators.
- Responsible for assuring new employees are oriented to the department coordinator job functions.
- Completes the Mom’s Place and Special Care Nursery payroll on a weekly basis and submits to Department Director and/or Clinical Nurse Manager.
- Participates in units project planning and development as assigned by departmental nursing leadership.
Department Coordinator Functions:
- Greets visitors to the department or via telephone, ensuring customer service is a priority and responds/refers visitor to appropriate patient room or department staff member.
- Collaboratively works with multidisciplinary team in the coordination of patient care services.
- Coordinates all designated aspects of the admission and discharge process which may include but is not limited to pre-registration, demographic and insurance verification, registration functions, assigns correct accommodation codes and discharge disposition.
- Ensures that each patient has an order for code status, precautions, isolation, advanced directives and all consults have been added as a care Provider in Sunrise.
- Reviews and assists with completion of orders reconciliation on admissions, transfers and discharges. Prints and reports all unacknowledged orders at the beginning of each shift and audits all over due tasks and reports to charge nurse.
- Changes patient location and/or enters temporary location in Sunrise upon transfer to OR and clears current temporary location when patient returns to the department from the OR/PACU.
- Monitors patient assistive devices tracking tool and advanced directives on admissions, transfers and discharges for each patient on unit.
- Assists with coordination of patient discharges.
- Completes charges in an accurate and timely fashion, audits and adjusts patient charges, ensuring accuracy, to accounts as appropriate. Meets daily with case management to review.
- Monitors and/or updates the following reports for compliance and completes data including but not limited to: patient profiles, indwelling urethral catheter report, central line days, pneumococcal and influenza vaccine, pain audits and interdisciplinary nutrition referrals and disseminates findings to nursing leadership and other staff as needed.
- Summarizes patient meeting recommendations during interdisciplinary rounds as designated.
- Assists Providers with order entry.
- Coordinates Provider notification by grouping phone calls and other methodologies as deemed appropriate.
- Collects data for unit-based quality improvement projects, core measures and organizational quality management projects. Coordinates and maintains all statistical data according to department needs and forwards the data collection to appropriate departments as directed.
- Communicates unit-based process changes to staff and attends organizational meetings as directed. Relays essential information to appropriate staff in a timely manner.
- Organizes and maintains filing system of all necessary hospital forms, records and log books and revises unit based forms as needed.
- Promotes and practices cost effective use of resources and orders SMS supplies. Coordinates the ordering and/or return of supplies with the stockroom, purchasing department and outside vendors to maintain established unit supply par levels.
- Coordinates the repair/upkeep of medical and unit equipment with the clinical engineering and facilities departments.
- Completes unit payroll on a weekly basis and verifies data on the staffing matrix census sheet and forwards updated form to the Director as delegated.
- Assists in the preparation of the 6 week unit schedule as delegated and directed by the leadership team.
- Assists with the orientation of department coordinators and the clerical orientation of nursing staff and acts as the primary department preceptor/resource as delegated for clerical, departmental and information systems.
- Dialogues with the float pool in regards to staffing needs; makes telephone calls to off-duty staff when census is high and/or during short staffing situations; creates daily assignment sheets for all shifts.
- Promotes and supports CMC Nursing Professional Practice Model.
- Works with the Leadership team to identify and implement change in areas in need of quality improvement.
- Maintains responsibility for own education and professional development with a willingness to identify and take action toward meeting individual learning needs.
- Assists in transporting/obtaining medications, specimens, blood products, patient care supplies as needed.
- Sends designated patient medical record information to Provider’s office after discharge.
- Collaborates with Provider offices and other hospital departments to schedule a variety of patient appointments.
- Completes all aspects of the State of New Hampshire Birth Vital statistics information including birth certificate process, performing notary services in regards to paternity affidavits. Maintains state databases with birth data and newborn hearing screening results, collaborates with each state department related to databases and acts as liaison between hospital and city hall for birth record amendments.
- Completes required certificates/reports and understands criteria that determine appropriate paperwork in relation to fetal death.
KNOWLEDGE, SKILLS AND ABILITIES
Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and to possess the necessary physical requirements, with or without the aid of mechanical devices to safely perform the essential functions of the job:
- Ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly.
- Essential functions include activities in which incumbent must convey detailed or important spoken instructions to patients, physicians, families and other employees accurately, loudly or quickly.
- Ability to receive detailed information through oral communication.
- Maintain calm, rational manner when dealing with others, even in situations involving conflict or crisis.
- Ability to proceed alone following standard practices for routine procedures, referring questions or problems to supervisor.
Education:
- High school diploma or equivalent.
- Associate’s Degree or certificate in related healthcare field preferred.
Experience:
- Previous experience in the health care field preferred.
- Medical Terminology preferred.
- Basic computer keyboarding and data entry skills required.
Licensure/Certification:
- Obtains and maintains Notary Public certification.
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