IT Support Specialist , Washington, DC

Join the team who values your skills and expertise. Cherokee Nation System Solutions (CNSS) helps federal agencies improve productivity and find innovative solutions. Taking a personalized approach, CNSS offers a complete line of innovative services and consulting to government agencies, including call center, application modernization, data utilization, advanced analytics, and IT infrastructure. Your valuable skills can help us give customers the support they deserve and the quality they expect from our team – a team of experts, like you.

Cherokee Nation System Solutions is part of Cherokee Federal – a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation’s mission around the globe for more than 60 federal clients. For more information, visit cherokee-federal.com .

SUMMARY

The IT Support Specialist will support telecommunications and assist with overall technical support to clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support Telecommunications (Teams, Red Phones, Video Teleconferencing, audio teleconferencing) and recommend upgrades when needed
• Support user issues with Global OpenNet and VPN Connections, including the enrollment process
• Support mobile device platforms including Microsoft Windows and Apple iOS
• Design graphics for various multimedia formats, from typography and still images to web page navigation schemes to video and interactive multimedia content
• Provide performance metrics as required by the USG supervisor
• Assist with overall technical support to clients
• Support out-of-scope IT resources
• Serve as liaison between WHA, IRM and other bureaus on technical matters

EDUCATION AND EXPERIENCE

• High School Diploma with at least 5 years of experience in the IT field.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must be able to pass a Drug Screen and Background check.
• Five (5) years or more work experience in Information Technology support.
• Experience teaching, coaching, and mentoring professionals on Internet Technology solutions.
• Ability to solve problems and encourage consistent, solid performance.
• Proficiency in qualitative and quantitative research methods.
• English language (written and spoken) communications skills.
• Ability to manage multiple tasks, coordinate activities in multiple locations, act decisively in daily work, and work well in a multi-cultural team environment.
• Strong organizational, communication, interpersonal, and computer skills.
• Ability to work independently to assess priorities and manage daily coordination of details with minimal supervision
• Extensive knowledge and experience with SharePoint services
• Web Development experience
• Office 365
• Salesforce
• ServiceNow
• Identity Management Systems (IDMS)
• Google G-Suite
• Amazon Web Services
• Box
• Slido
• Cisco WebEx
• Requires a Top-Secret clearance

WORK ENVIRONMENT

• A climate-controlled office environment.

ABOUT THE TEAM

Cherokee Federal is a division of Cherokee Nation Businesses, the economic engine of Cherokee Nation, the largest Native American tribe in the U.S. As a trusted partner, the Cherokee Federal team of companies manages nearly 2,000 projects of all sizes across the construction, engineering and manufacturing and mission solutions portfolios – ranging from advanced data analytics and telehealth to cybersecurity, cloud, and logistics.

Since 2012, our team of companies has won $6 billion in government contracts and completed more than 5,300 federal missions. Our 3,600+ employees work in 20+ countries, 50 states and 2 U.S. territories.

Why Cherokee Federal? Visit cherokee-federal.com to learn why you should join our team!

Compliance

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment, and we prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or for inquiring about, discussing, or disclosing compensation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail CNB.Compliance@cn-bus.com for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status. Please do not send email request pertaining to recruiting as this email box is not for resumes or follow up on job applications.

For Pay Transparency Non-Discrimination provision, please copy and paste the following link: https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time Tuesdays – Thursdays from 10:00am – 2:00pm CST to make applicable Affirmative Action Plans accessible. Please submit a written request with the email subject line: 2021 Request to View Affirmative Action Plan to the Compliance Administrator at CNB.Compliance@cn-bus.com .

Cherokee Federal has suspended it’s COVID mandate. However, it’s important to note that Cherokee Federal employees are included as covered employees in U.S. Presidential Executive Order 14042, which mandates Covid vaccines for federal contractors. Executive Order 14042 is currently not subject to enforcement by the Federal government. Therefore, Cherokee Federal has suspended application of the mandate and continues to monitor the government’s guidance on administration of any vaccine requirement.

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