Position: I.T. Support Specialist

Location: Administration, Milpitas, Ca

Employment Type: Regular Full Time, Non-Exempt

Program Summary:

Support and assist in administration of all Computer, Network, and Telecom systems for the HomeFirst enterprise.

Responsibilities:

The I.T. Support Specialist provides hands-on desktop, laptop, printer, hardware, and software support in a Windows domain network environment. They will troubleshoot hardware and software problems and document resolutions in the helpdesk ticketing system. Travel to remote sites as required to perform onsite troubleshooting and support tasks. Provision and deploy new computer systems per defined standards. Maintain hardware asset inventory. Do basic administration of Active Directory and Office 365 user accounts and perform additional responsibilities as required including documentation.

Minimum Qualifications:

Min 2 years of desktop hardware and software support in a Microsoft Windows domain network environment. Advanced level laptop, desktop, and printer, hardware and software troubleshooting skills are required. Demonstrated basic networking knowledge (TCP/IP, Ethernet, Wifi). General understanding of Active Directory and Office 365.

Skills, Abilities, and Knowledge:

• Willingness to roll up your sleeves and work hands-on to get things done.
• Highest personal and professional integrity.
• Excellent communication skills with a demonstrated professional and helpful demeanor, including the ability to work with a wide range of users.
• Highly responsive and user/customer-focused.
• The ability to work independently in a remote setting under deadlines.

Other:

• Able to perform sedentary work;
• Able to lift up to 30 lbs. on occasion;
• Ability to use keyboard and read computer screens for extended periods;
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;

About HomeFirst Services:

Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.

HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County.

Services include:

• Homelessness prevention
• Emergency and cold-weather shelters
• Comprehensive Veterans’ Services
• Rapid Rehousing programs
• Bridge Housing Communities
• Emergency Interim Housing
• Affordable permanent housing
• Permanent Supportive housing
• Street-based outreach

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

HomeFirst Services takes pride in its safety values, wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.

Recruiter Contact:

Naya Kaur

nkaur@homefirstscc.org