IT Support Engineer
Full Time
Chandler, AZ 85226
$50,000 - $54,000 a year
Posted
Job description
Overview:
IT Support Engineer
Are you looking to join a high performing IT team where your work will have a real impact? Do you want a role where each day is different? Then join Embark Behavioral Health’s IT Team as an IT Support Engineer.
We offer the opportunity to join an organization is that is embracing modern technologies and ever-expanding IT footprint. The Embark support office is located in Chandler, AZ and supports over 2,000 users across the nation in 50 different locations and growing. At Embark, team members embrace the core values of empathy, trusting relationships, service, growth, and results.
What does working with Embark offer you? How is Embark different?
Responsibilities
IT Support Engineer
Pay Range: $50-$54k
Are you looking to join a high performing IT team where your work will have a real impact? Do you want a role where each day is different? Then join Embark Behavioral Health’s IT Team as an IT Support Engineer.
We offer the opportunity to join an organization is that is embracing modern technologies and ever-expanding IT footprint. The Embark support office is located in Chandler, AZ and supports over 2,000 users across the nation in 50 different locations and growing. At Embark, team members embrace the core values of empathy, trusting relationships, service, growth, and results.
What does working with Embark offer you? How is Embark different?
Responsibilities
- Handle end user support tickets with empathy & a service mindset. Building trusting relationships with company stakeholders
- Work with senior team members on projects both internal & customer facing. Grow in project execution skills
- Administer Office365 managing accounts, group changes, and sharepoint site administration
- Troubleshoot endpoint device issues, finding solutions and identifying patterns to proactively resolve future problems
- Provide end user network support of DNS, DHCP, WiFi, and ethernet
- Build educational materials in a knowledge base, solution article and FAQs
- Work within the ticketing system, and recommend improvements to reduce incidents and improve team efficiency
- Administer EMR, Phone, Communication adhering to compliance and security standards
- Additional responsibilities as assigned
Qualifications
- Experience in customer support, providing quality service with clear communication
- Ability to troubleshoot and problem solve issues. You can break down a problem into pieces and work it in methodical manner
- A desire to learn and grow your technical skills. Through team training and self study
- Knowledge of Active Directory, Office365, and Intune
- Knowledge of basic networking, DNS, DHCP, OSI Model
- Security and compliance (HIPAA) knowledge a plus
- Preferred minimum two years of IT support experience
- Ability to take ownership of problems, seek solutions from resources and deliver a solution
- A can-do attitude, excellent judgement and decision making skills, attention to detail, , ability to multi-task and active listening skills
- Willingness to learn and grow in the role, including openness to regular feedback
- Ability to pass a state background check and work in an office setting
Benefits
- Access to professional growth using our leading-edge strategies and trainings with our exceptional leaders
- Comprehensive benefits package: health insurance, including vision and dental, with a generous company contribution towards a high deductible plan, 401k with company match, life insurance, long-term disability, paid time off, paid company holidays and paid maternity leave
- Together we remain focused on the mission to facilitate lasting positive change for young people and their families
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