Do you love to “WOW” customers with amazing service? Do you love the satisfaction of helping solve client problems and leave them smiling? Mackey & Mackey Insurance Agency is seeking a full time in-person experienced Customer Service Rep to join the team in our Hanford office. The right candidate will be motivated, optimistic, and possess a strong work ethic as well as a desire to support a team of individuals who are committed to excellence. This individual must possess excellent communication skills, enjoy working with people, be committed to providing excellent customer service and work well on their own as well as in a team environment.

This position is scheduled for Monday-Friday, 8AM-5PM

Necessary Skills/Qualifications:

• Friendly, Polite, and Enjoys dealing with People
• Polished, Professional, and Effective verbal and written communication skills
• Organized, Efficient & Tidy
• Reliable, Dedicated, and Mature
• Able to deal with difficult clients or customers in a professional and calm manner
• Self-Motivated and capable of prioritizing multiple tasks
• Flexible, adaptable, and enjoys working as part of a team
• Adherence to agency systems, procedures and insurance company regulations
• Must be proficient working with Windows 7 (or above), Microsoft Word, Excel, Outlook, Adobe Acrobat, and Internet Explorer, as well as having the ability to operate various types of office equipment. (e.g., Copy, Scan, Fax)
• Type 40+ WPM
• Bilingual (spoken and written) in English & Spanish preferred

Essential Functions include (but are not limited to):

• Cheerfully, enthusiastically, and professionally greeting Clients and Prospective Clients both in person and on the telephone.
• Answering customer inquiries, directing calls to appropriate account managers, and providing fast, friendly, and efficient customer service.
• Accept and process multiple forms of payments for client policies
• General Clerical duties including scanning, faxing, and daily preparation of outgoing mail
• Opening, sort and distributing incoming mail
• Provide assistance to Insurance Account Managers and Sales Agents by performing a variety of industry specific tasks. e.g., policy document retrieval, e-filing/attaching of policy documents, monitor client account status, etc.

Salary dependent upon experience.

Health benefits available for all Full Time Employees.

Mackey & Mackey is an Equal Opportunity Employer.

To apply, please submit your résumé, cover letter, and any letters of recommendation/reference to: info@mackey-insurance.com