INFOR Support Analyst/SME for Warehouse Operations
Job description
Your responsibilities
Summary of Position:
Support Analyst should possess extensive expertise, practical experience and deep business knowledge of warehouse operation in an INFOR production environment. This position is aware of the realities and the environment in which users perform their daily operations. It is expected that the analyst looks after the interests, not only of the organization, but also of the individual employees in different teams. The analyst should be able to understand, analyze, resolve or mitigate concerns and issues raised teams/ users in response to changes in processes or technological environment. The expert must be able to analyze the strengths and weaknesses of end users, ensuring that they can effectively do their job in INFOR and arranging supplementary training as necessary.
Key Accountabilities:
- Ability to analyze, understand, resolve or work towards mitigation of problem and
dive INFOR systems for root cause analysis and be able to clearly present findings
or recommendations to peers/management and project team
- Assist towards harmonization and standardization within respective process
- Identifying the operational difficulties that the employees face in their daily
team
- Documenting and monitoring details of issue resolution and mitigation process
- Ensuring that the solutions being implemented are supported with first line help
- Liaising between users and the project team
- Facilitating changes within their team and answering queries and providing
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Your profile
Qualifications:
Minimum Requirements:
- Excellent problem solving/management skills for problem resolution for all INFOR and
- Strong team player with the ability to work independently when required
- Represents the team in a professional manner, open and honest and keen to provide
- Ability to consolidate information, and create and present written material in a clear
Preferred Qualifications:
- Previous ERP implementation experience
- Project experience
Your benefits
In return, we offer a competitive compensation plan that includes medical, dental and vision benefits effective on your first day of the month following your hire date with ThyssenKrupp Aerospace; 401(k) program with match; Generous paid vacation and holidays; option to buy additional vacation days; job training and development; life insurance; short and long term disability; flexible spending accounts; and employee assistance program.
We also value providing employees with various career growth and advancement opportunities.
For more information on ThyssenKrupp Materials LLC,
http:/yssenkrupp-aerospace.com/about-us/career
Contact
If you believe your experience, competencies and attitude are a STRONG MATCH with the above description, we would love to hear from you.
Qualified candidates please apply. Recruiters, Agencies or third parties please don’t contact this job poster. Do NOT contact us with unsolicited services or offers. Only full time positions are available. (Local Candidates Only) Role specific
Become part of the #GENERATIONTK
thyssenkrupp is an international group of companies comprising largely independent industrial and technology businesses and employing more than 100,000 people. Across 56 countries it generated sales of €34 billion in fiscal 2020/2021. Backed by extensive technological know-how, the businesses and all employees develop cost-effective and resource-friendly solutions to the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.
Company
With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.
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