Job description

Job Description

We are looking for an experienced HR Service Delivery Coordinator who will be responsible for supporting key HR initiatives across the assigned client group and contributing to broader HR processes for the division and the enterprise.

Selected candidate will be first point of contact for current and former employees, Human Resources, and other internal/external customers. Support a variety of HR Service Delivery tasks and day-to-day functions. Will work closely with HR Service Delivery team to support transactions and administer support.

Skill / Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 1-3 years Human Resource or equivalent experience.
• Speak, read, and write in French preferred.
• Provide timely professional and courteous response to customer queries. Educate customers on the HR Services available and encourage use of self-service tools such as the HR Portal knowledge base and other systems. Provide assistance in navigating self-service and HR technology tools as appropriate.
• Respond to routine HR related queries within generalist scope and areas of expertise. Take appropriate investigative action, determine root cause of issue, subject matter input required, and access information/data necessary to ensure appropriate resolution.
• Keep customer abreast of the handling of their query, advise of the action taken and timescale for resolution.
• Process transactions in support of HR functions, including background checks, data entry, filing, sending correspondence, etc. Act as Service Delivery liaison and main interface to HR COE and other HR colleagues to ensure efficient, accurate and timely resolution of cases.
• Strong knowledge of Workday applicant tracking system.
• Superior standard of discretion and confidentiality; does not compromise the integrity of HR’s role as the steward of highly sensitive information.
• Effective written and verbal communication skills with all levels of the organization.
• Ability to work independently, handle pressure, multi-task, and prioritize work at all times.
• Excellent attention to detail and high degree of accuracy and consistency.
• Comfortable in a fast-paced, global work environment.
• Strong MS Office skills required.

Job Responsibilities

• The HR Service Delivery Representative is responsible for providing support to current and former employees, Human Resources, and other internal/external customers.
• As the first point of contact, handles a large volume of queries related to HR policy/process, Tuition Reimbursement, Onboarding, I9 Compliance, Employee Referrals, Terminations and General HR Programs, Process and Systems.
• Responsible to respond to employee inquiries via various methods, i.e case management platform, instant message, email and phone.
• Administer new hire administration including transactions, orientation and ensuring adherence to compliance for Americas hires (U.S., Canada and Mexico).
• Ensure all service level agreements are met/exceeded.
• Research and resolve candidate/manager/employee inquiries as needed.

Benefits

Competitive Hourly Rate (Depending on Experience)

Job Types: Full-time, Contract

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Human resources: 3 years (Preferred)

Work Location: Remote

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