Job description
8am – 5pm
- Ensuring HR Operations staff comply with VCCS Shared Service Center policies, DHRM, and VCCS hiring policies and procedures.
- Ensure all candidate and employee transactions are timely and maintain compliance with state and federal regulations. Communicate non-compliance issues to management and address issues through training and process management.
- Maintain position, job, and employee data in HR systems for assigned agencies.
- Resolve system issues and provide timely, courteous, and professional customer service to internal and external customers. Work with System Office ITS to ensure escalated issues are resolved timely.
- Collaboratively work with SSC functional managers to ensure the colleges’ and System Office’s requests are met accurately and timely.
- Ensure HR Operations staff reconciles validation queries, checklists, and error reports, to maintain accuracy and data integrity.
- Support compliance procedures associated with regulatory authorities (e.g., VCCS Internal Audit, DHRM, and the Department of Accounts).
- Provide training to colleges, System Office, and Shared Services Center to educate necessary personnel on all SSC onboarding and off-boarding processes to ensure all processes are streamlined and efficient.
- Provide daily guidance and ongoing training to HR Operations personnel.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- Ability to operationalize agency goals, objectives, and strategies.
- Ability to understand and successfully apply process improvement techniques.
- Ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to be detail-oriented in auditing documents, including the ability to check the accuracy of information involving a variety of documents in the onboarding and offboarding processes.
- Significant knowledge of human resource policies and practices and ability to interpret policies and transfer the knowledge to the staff.
- Strong technical and functional knowledge of and experience in HR operations, procedures, and automated systems (e.g., time and leave, onboarding, offboarding, backgrounding, etc.) and the ability to transfer those skills to staff.
- Ability in developing staff knowledge, skills, and abilities.
- Ability to exercise sound judgment, take initiative, handle multiple competing priorities, solve problems, and attend to detail while maintaining a big-picture perspective.
- Ability to build working relationships across multi-functional services to solve problems and achieve common goals.
- Ability to provide exceptional customer service to internal and external customers professionally and to transfer those attributes to staff.
- Ability to work and communicate effectively and collaboratively in a team environment with matrix reporting relationships and multiple and diverse functional customers.
- Ability to collaboratively work with SSC Operations Managers and other functional managers to ensure the colleges’ and System Office’s requirements are met.
- Ability to express thoughts verbally, in writing, and through presentations.
- Ability to manage and delegate daily operational tasks to maximize efficiency and ensure deadlines are met.
- Energetic, resourceful, and self-directed.
- Knowledge of State and Federal laws related to employment.
- Ability to maintain confidentiality.
- Ability to use the computer hardware and software required for the job, including word processing, database, and spreadsheet applications.
- Expertise in MS Office products and demonstrated expertise to perform data analysis using Excel.
Required Qualifications:
- Bachelor’s degree in Human Resources, Business Administration or Finance or similar area from an accredited institution, or equivalent education and experience
- Experience building quality control and driving continuous improvement
- Multiple years of experience in Human Resources or an Operations environment
- Experience with automated HRMS or HCM systems
- Multiple years of experience in effectively leading, managing performance, and positively motivating a staff of approximately 10
- Knowledge of Commonwealth of Virginia DHRM and/or VCCS policies
- Knowledge of Oracle/Peoplesoft functionality
- Experience in higher education and/or state government
- Experience working in a start-up and/or ambiguous environment
- PHR, SPHR and/or SHRM-CP, SHRM-SCP
Sponsorship will not be offered for this position.
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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