Job description

Background

Founded in 1983, Good Shepherd has grown to become the largest provider of services to the hungry and homeless in the Cape Fear region. Programs and services include a soup kitchen, food salvage program, day and night shelters, on-site medical clinic, case management and counseling, transitional and permanent supportive housing for homeless veterans. The organization has 40 part- and full-time staff and more than 500 volunteers. Good Shepherd has worked diligently and intentionally to move beyond serving merely as a safety net for hungry and homeless guests, devoting equal time and resources to transitioning our guests back to housing and stability in the community. This commitment is reflected in our mission:

To feed the hungry, shelter the homeless, and foster transition to housing.

Position Summary

Good Shepherd Center is seeking an experienced case manager to serve as a Case Manager/Housing Specialist. The work environment is fast-paced and the individual must demonstrate a great deal of flexibility in their approach to the many facets of the role. The ideal candidate will have experience in housing case management and possess knowledge of issues related to homelessness, mental health, and best practices in service delivery. S/he will be a part of a team of Case Manager/Housing Specialists tasked with housing our homeless clients. This person would report directly to the Associate Director, but their task manager would be the Case Management Team Lead. Knowledge of and experience with Homeless Management Information Systems, HUD Continuum of Care, NC Emergency Shelter Grant (ESG), and Rapid Re-housing efforts strongly preferred.

Responsibilities

Specific responsibilities will include but not be limited to:

- Support Good Shepherd clients in their housing journey, understanding that clients determine when they are housing ready and we must meet them where they are.

- Attend Case Management meetings, discussing specific client cases and working together to work through difficult cases.

- Provide Case Management and service referral to clients with a focus on Housing First Best Practices defined from CSH, NCCEH and NAEH

- Participate in a healthy, organized, collaborative and productive work environment where staff talents are utilized and all program staff, regardless of background or extent of formal training, respect and learn from one another.

- Attend trainings, webinars and seminars as assigned in order to be better equipped to serve our population.

- Engage in landlord recruitment for the purposes of cultivating housing opportunities.

- Collect data and input into appropriate systems; preparing monthly, quarterly, and annual reports as needed.

- Demonstrate an ability to interact effectively with program guests, showing both compassion and consistency.

- Develop and maintain cooperative and professional relationships with public and private social services and other agencies to enhance housing opportunities for guests.

- Performing other tasks and duties as assigned.

Education, Skills, & Preferred Qualifications

- Bachelor’s Degree Required

- passion for GSC’s mission and a commitment to working as part of a team toward ending hunger and homelessness in our region.

- ability to balance compassion with consistency and respect for established policy.

- commitment to social work Code of Ethics and modeling ethical practice for others.

- excellent communication skills (electronic, face to face, community presentations, with clients, staff, volunteers, and community members).

- conflict resolution skills

- demonstrated track record of success in social services case management

- proficiency in Microsoft Office programs and service databases. Knowledge of Homeless Management Information Systems (HMIS) preferred.

- energetic, confident in abilities, creative and with a sense of humor.

Compensation

Commensurate with experience and abilities and reflective of salary levels in nonprofit organizations.

Professional references will be required from finalists. Academic and criminal background checks will be conducted before a final offer is made. Position will remain open until filled.

No phone calls, please. Thank you in advance for your interest, time, and effort.

Good Shepherd Center is an Equal Opportunity Employer (EOE)/Drug Free workplace.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Wilmington, NC 28401: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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