Job description
A position is open at Hotel Indigo Denver Downtown! Located in Denver’s historic Union Station neighborhood, Hotel Indigo Denver Downtown is an upscale hotel with subtle nods to the city’s gold rush roots. Our modern hotel features 180 guest rooms, well-appointed meeting spaces, and a popular onsite restaurant and whiskey bar, Hearth & Dram. Additionally, with direct access to I-25 and the RTD Light Rail with service to the Denver International Airport, Hotel Indigo is centrally located in the heart of Denver’s buzzing downtown corridor. Hotel Indigo offers urban explorers and modern pioneers an immersive outlet to discover Denver’s wild past and booming future. Come be a part of the story at Hotel Indigo!
Job Overview:
- Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
Experience
Knowledge/Skills
- Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
- Requires supervisory skills.
- Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
- Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
- Carrying up to 35 lbs. of supplies.
- Ability to communicate information and hotel services to management and guests.
- Ability to inspect guest rooms, public areas, and back of house, and review reports.
- Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
- Ability to interpret reports.
- Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
- Occasional kneeling required.
- Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
- No driving required.
- Free Monthly RTD EcoPass with access to the Light Rail and Bus System!
- Free Family Meals served every day at lunch and dinner!
- Employee Referral Program - $200 to $1000 Bonus based on position!
- Discounted Rates at Sage Hotels and SRG Restaurants!
- Medical, Dental, Vision, 401K and Flex Spending Account for Full Time Employees
- Paid Time Off for Vacation and Holidays for Full Time Employees
- Sick pay for both FT & PT
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
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