Job description

•Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.

•Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.

•Verify GTD no-shows and complete walked guest report and put a copy in immediate supervisor’s box.

•Ensure credit card draft capture is in balance.

•Complete the express checkout / email to guest

•Assist guests with general services such as making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.

•Ensure Property Management System is backed up nightly on designated tape and stored in the safe.

•Ensure that all wake up calls are handled promptly and properly.

•Complete a “person in charge” security report identifying any unusual events and place on the General Manger’s box for review.

•Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by LTD.

•Balance accounts to zero as well as all restaurant credit card accounts.

•Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each. Inform management of any discrepancies.

•Complete daily revenue report accurately and input daily summary records and same day selling strategy report.

•Prepare AM Housekeeping Status Report recording same day checkouts, ready rooms and rooms temporarily out of order. Prepare Newly Vacated

•Rooms report for Housekeeping showing early departures.

•Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences.

•Monitor graveyard Night Housekeeping / Security Aide to ensure the assigned duties are completed.

•Represent the Hotel in regard to guest complaints and situations that require immediate attention.

•Other and all duties, projects, and tasks as assigned.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person

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