Job description

Puesto Anaheim is looking for hosts!

Why you:

• You are a person who is passionate about food and has the ability to create a welcoming environment.
• You have the desire to join us in a busy, fun, hectic, and rocking party environment!
• You love a good challenge and thrive when the going gets tough! Join us and help us bring our ideas and inspirations to light!

Why us:

• At Puesto we are uncommonly positive, we work hard to consistently exceed expectations and provide you with the opportunity to grow and learn. We are natural hosts, entertainers, and party throwers. We feel this is the best job in the world because we get to do it every day, and we get to do it with a crew that loves doing this as much as we do.

Apply:

• Online to be scheduled for an interview, please submit your resume!

What we offer:

• Flexible Scheduling.
• Medical, Dental, and Vision Insurance to all Full-Time employees.
• 30% off employee discount at all of our locations.
• 80% off during your shift!

Host Job Description:

Time and Attendance

• Arrive on time and “floor-ready” for scheduled shifts while following dress code guidelines and standards

• Clock in and out for each scheduled shift and shift break

• Abide by all Puesto Guidelines as per the Puesto Handbook

Guest Relations

• Create a welcoming and hospitable environment for guests as the ‘first encounter’ of our restaurants

• Properly answer guest inquiries with regards to restaurant hours, and basic operational information, menus, reservation, and all other FAQ’s

• Demonstrate an ability to recognize certain regulars, Puesto leaders, food critics, and industry professionals

• Multi-task and demonstrate athleticism when “finding the yes” for all guests

Leadership and Communication

• Demonstrate leadership within the Front Door team and set a professional tone for all FOH staff

• Act as a liaison between the guest, management team, FOH team, and kitchen by communicating effectively

• Demonstrate professionalism when speaking to guests and colleagues

• Work with efficiency and a sense of urgency while remaining composed- multi-task with grace and poise

• Quote accurate wait times to guests during service

• Effectively and accurately use the Chits system to communicate guest information

• Always look to “drive the books” while taking into consideration the team’s capacity and the guests needs

Open Table

• Have a strong working knowledge of Open Table functions required during service and when planning ahead. This includes, but is not limited to status changes, use of the waitlist function, guest searches, making/editing reservations

• Add accurate guest notes so that the service team can enhance our guest’s experience

• Demonstrate an understanding of reservations booking strategies. Coordinate with management to “drive the books” and boost cover counts in the bar and dining rooms

• Understanding of basic Open Table troubleshooting if/when the system presents issues

Operations

• Act as the anchor at the front door and delegate to the host team as needed for seating, chit distribution, and OT updates

• Show an ability to handle reservations requests accurately and creatively

• Possesses the ability to field questions with regards to special reservations and basic private dining information

• Demonstrate an ability to lead the host team but know when to seek assistance when needed

• Takes responsibility for the cleanliness and appropriate presentation of the host stand

• Welcomes feedback on performance

Requirements:

• OpenTable Experience preferred

Job Types: Full-time, Part-time

Pay: From $19.40 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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