Job description

New Hope CORPS’ Homeless Outreach Team is an innovative new program in Miami Dade County focused on housing chronically homeless individuals through individual-focused outreach and engagement and a collaboration of public and private organizations. Our homeless outreach case manager is the key point of contact with clients and is responsible for developing strategies for engaging clients on the streets and developing a path to housing with the support of New Hope’s partners. Much of the work, from initial outreach and engagement through housing, is performed with clients on the street. An outreach case manager must be an energetic self-starter, passionate about helping homeless individuals, have excellent communication skills, be attentive to detail and relentless in driving towards outcomes.

The ideal candidate will be familiar and comfortable with homeless individuals and street culture and will demonstrate an ability to establish trusting, hopeful relationships with these individuals.

Essential Responsibilities and Target Outcomes:

• Provide respectful engagement to adults with histories of chronic homelessness, serious psychiatric disabilities and co-occurring substance use disorders.
• Work with other New Hope’s partners to develop strategies that help encourage homeless individuals to take steps leading ultimately to permanent and stable housing.
• Lead service coordination for outreach clients including assuming primary responsibility for developing and implementing goals and plans for each client in collaboration with the client and the team, providing clients with support, guidance and encouragement on his/her journey.
• Proactively engage clients on the street, trying out-of-the-box ways of reaching clients who have been living on the street for many years and who may have significant trust, mental health and substance use disorders.
• Act as liaison to and consult with internal partners and community agencies and programs to maintain coordination in the treatment placement.
• Help with paper work needed to place clients with vouchers into housing.
• Document engagement and case notes for each client.
• Help clients adjust to life in housing, including but not limited to engaging clients around goals and aspirations, life skills, hobbies, and other activities that may be needed during this transition.
• Work with the Program Director and the New Hope’s admin team to develop best practices.
• Drive clients to appointments as needed
• Coordinate with outside inpatient services and establish linkage to outpatient treatment and self-help programs.
• All other duties as assigned by program director and New Hope's admin team.

Candidate Qualifications

We are looking for a person who has a can-do attitude, is passionate about engaging chronically homeless individuals and has experience with this population. We would prefer to have someone who can work flexible hours but this is not necessarily a requirement if we find the right person.

• Skills and competence to establish supportive, respectful, trusting relationships with persons with histories of homelessness, severe and persistent mental illnesses, and co-occurring serious substance use disorders.
• Strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous support.
• Excellent verbal, written, and interpersonal communication.
• Must have a valid Florida Driver License, a driving record acceptable by the Agency’s insurance company, and proof of personal vehicle insurance.
• Must be able to meet the Immigration Reform Act of 1986

Qualifications in the following are ideal but not required

• Specialization in Alcohol and Drug Abuse Studies
• Three years (3) experience in mental health treatment or substance abuse treatment, or related social service
• Dual mental health and substance use recovery

Daily Schedule

Tuesday-Saturday 7:00pm to 3:00am

Sunday- Thursday 7:00pm to 3:00am

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Overnight shift

Ability to commute/relocate:

• Homestead, FL: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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