Job description

POSITION: Health Center Manager – Level I (non-exempt)

RESPONSIBLE TO: Regional Operations Director

Salary: $68,413.45 - 76,999.94 / year

SUMMARY: The Health Center Manager will establish and maintain a professional, supportive, and caring environment for their health center staff and patients which includes a focus on patient care, efficient operations, staff development, and customer service. They will create and achieve clinical, operational, and financial goals for the health center and support the mission of PPRM.

This position is salaried, exempt.

Health Center Schedule:
Mon
9:00 a.m. - 5:00 p.m.
Tues
11:00 a.m. - 7:00 p.m.
Wed
9:00 a.m. - 5:00 p.m.
Thurs
9:00 a.m. - 5:00 p.m.
Fri
11:00 a.m. - 7:00 p.m.

QUALIFICATIONS:

Education

• Minimum: High school diploma or equivalent.
• Preferred: Bachelor's degree

Experience

• Health Care experience required.
• 2+ years supervision and management experience required.

Knowledge, Skills, and Abilities

• Function independently with a low level of supervision
• Provide excellent customer service
• Demonstrate and facilitate excellent communication
• Provide leadership and staff supervision
• Proactively and positively lead change
• Cultivate a positive and inclusive culture
• Employ critical thinking skills
• Implement and improve processes
• Maintain regulatory compliance
• Demonstrate efficient time management

ESSENTIAL FUNCTIONS

• Responsible for the day-to-day management of all health center activities. Manages the health center to meet or exceed goals in productivity, revenue, patient visits, quality, and compliance.
• Monitors and ensures compliance with all PPRM medical protocols, HIPAA, CLIA, OSHA, and state pharmacy regulations. Provides quality assurance of appropriate lab follow-up, medical chart audits, and patient satisfaction.
• Reinforces a patient-centered service model, by mentoring staff and volunteers and setting an example by creating an environment that stresses responsive service delivery. Demonstrates excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered.
• Promotes a safe and open environment in the health center in order to increase appreciation of all forms of diversity. Ensures delivery of information, education, and services in the health center, in a manner that both acknowledges and is sensitive to the uniqueness of each individual and the communities we serve.
• Responsible for all aspects of employment for health center staff and volunteers, which includes, but is not limited to: hiring and onboarding, ongoing training, staff development, performance corrections, and holding effective staff meetings to ensure all staff and volunteers are aware of all new and revised PPRM policies and procedures. Monitors and evaluates staff and volunteers in their daily performance. Responsible for discipline of staff.
• Responsible for performing various midlevel computer tasks. Proficient in all MS Office programs, including MS Word, PowerPoint, Excel, and Outlook. Able to use the PPRM email system and PPRM Intranet as a resource for communicating agency-wide. Able to accurately enter data into PPRM’s NextGen system and perform audits and corrections on a daily basis.
• Prepares and submits all necessary reports on a weekly and monthly basis, and ensures that these reports are done accurately and in a timely manner. Submits additional reports as requested from administration.
• Manages health center grants and individual health center funds and ensures that they are utilized properly and completely. Submits timely and accurate reports to administrative fund manager, accounting, and regional director.
• Develops, implements, and monitors health center budget. Monitors monthly financial statements against operating budget for fluctuations in revenue, expenses, and staffing ratios and makes changes as needed.
• Responsible for financial management of the health center. Accountable for daily reconciliation of deposits and logs, submitting invoices and expense reports, and conducting financial chart audits in a timely manner.
• Regularly conducts analyses of the health center, and creates measurable goals and objectives to ensure successful health center operations and financial stability. Implements activities to achieve health center goals and objectives, and evaluate results. Submits and updates business plans accurately and in a timely manner.
• Conducts community outreach, networking, and education, as well as internal and external marketing in order to attract and retain patients and to establish PPRM as a long-term referral source.
• Assures appropriate ordering is occurring and checks for accuracy of inventory for office supplies, medical supplies, contraceptive supplies, therapeutics, furniture, and equipment for the health center.
• Ensures compliance with medical record management. Supervises records retention and purging/archiving process for the health center.
• Implements and monitors PPRM security policies and procedures.
• Responsible for monitoring and maintaining the physical health center facility.
• Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.)
• Performs other duties as assigned.

Benefits at PPRM include:
A predictable schedule and dedicated individualized paid training
401K/Safe Harbor Contributions (We contribute to your 401K after an allotted period of time)
Medical/Vision/Dental, with extended mental health coverage
Employee Loan Program
Employee Assistance Program and WorkLife Partnership
PPRM Internal Benefits Program
Paid Family Leave/Paid Parental Leave
PTO and Sick Time
Float Holidays (You pick your holidays)
Bereavement Leave
And More!

COVID-19 Vaccine & Booster: PPRM requires that all employees are fully vaccinated and boosted as a condition of employment. An employee is considered fully vaccinated two weeks after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single- dose vaccination (Johnson and Johnson/Janssen). The COVID-19 vaccine booster shot is required by the first day of employment, or five months after receiving the final dose of the original vaccine series, whichever is later. Proof must be uploaded upon starting. You will upload a picture or pdf of your vaccination card(s) on your first day of orientation.

Flu Protocol: All employees working directly with patients or working in a health center will be required to have the flu shot or wear a mask during patient contact or while in the health center from October 1 – April 30 each year (Flu Season). The flu shot will be available to health center employees in the health center in addition to being able to seek the flu vaccine externally through the medical plan or reimbursement.

Background Check Required
Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

About Us:
Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Learn More

Job Type: Full-time

Pay: $68,413.45 - $76,999.94 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Medical specialties:

• Ob/Gyn

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

People with a criminal record are encouraged to apply

Work Location: One location

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