A Guest Services Concierge job in Woodinville, WA is available at Ste. Michelle Wine Estates (SMWE). This role will serve as an ambassador of SMWE by providing exceptional reception service and creating a welcoming, memorable experience to Ste. Michelle business clients and guests both in person and over the phone.

This is a full-time position, with ability to provide additional coverage as needed.

Ste. Michelle Wine Estates is a premium wine company that is proud to call the greater Seattle area our home. We are a collection of distinctive wine estates and maker of some of the finest wines in the world because we value our vineyards and the art of winemaking. This focus has resulted in our ability to offer our consumers extraordinary and distinctive wines from some of the best regions in the world.

Guest Services Concierge job responsibilities include:

• Greeting and guiding guests in the Main Lobby
• Facilitating and processing pick up orders for club members and e-comm including supporting curbside pick-up services
• Answering, screening, and directing calls while providing facility information and general assistance
• General administrative and clerical support
• Provide support on in putting of Vintage Reserve Club applications and sample sheets

Position Requirements:

• Must be 21+ years old
• High School diploma or equivalent required
• 2 years customer service or reception experience
• Experience with a multi-line switchboard preferred
• Must be enthusiastic with excellent customer service skills, enjoy working with people and possess a friendly, outgoing, and positive personality
• Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner
• Must have ability to multi-task, be detail-oriented, and adapt and show flexibility to changing job requirements
• Advanced proficiency with MS Office, experience with Outlook and Reserve Interactive desirable
• Ability to work independently and productively
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies

Physical Requirements:

• Ability to sit for long periods of time
• Ability to lift up to 50lbs

Your Compensation:

$18.79 - $24.42 per hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate’s prior experience and education level as it pertains to the role.

Benefits of working with Ste. Michelle Wine Estates:

Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.

• Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match and Supplemental Contribution
• Employee Wine Discounts

Culture at Ste. Michelle:

We Challenge: We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.

We Care: We put people first – our team, our consumers, our customers, our communities.

We Collaborate: We believe there is nothing we can’t accomplish – together – and we believe lifting up those around us is essential to achieving both individual and collective success.

Harvest your potential, Uncork the possibilities! If you are interested in a Guest Services Concierge job in Woodinville, WA please apply now.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.

Skills

Required