Job description
Job Summary
Working under the guidance of a Physician, and reporting directly to the Sr. Program Manager Genetic Counselor, provides clinical, administrative and scientific support for the clinical and genetic testing processes. Provides administrative support for pre-clinic and post-clinic activities, including coordinating medical records and chart preparation, clinical visit documentation, post-visit follow-up care coordination and documentation.
The Genetics Clinical Assistant shall be responsible for:
In order to qualify you must have:
Working under the guidance of a Physician, and reporting directly to the Sr. Program Manager Genetic Counselor, provides clinical, administrative and scientific support for the clinical and genetic testing processes. Provides administrative support for pre-clinic and post-clinic activities, including coordinating medical records and chart preparation, clinical visit documentation, post-visit follow-up care coordination and documentation.
The Genetics Clinical Assistant shall be responsible for:
- Coordinate medical records and prepare charts for clinic appointments
- Contacts families to get medical records releases signed/transmitted
- Ensures all records are collected and available for review with physician
- Prepare and prepopulate documentation with physician
- Facilitate patient appointments with physician
- Assist with documentation of the patient visit
- Provide general assistance to patients and families to/from clinic and help provide additional resources
- Assist physician with documentation and follow-up plan coordination
- Review clinic notes and assisting with the coordination of the follow-up plans
- Review and track clinic notes
- Review and track physician/patient plan and assist with follow-up coordination
- Assist in follow-up care coordination with other providers
- Track laboratory results and follow-up appointments
- Assist families with scheduling appointments in other divisions, make sure they’ve gone to laboratory for testing
- Track laboratory results with the reference laboratories and/or Lab Control regarding the return of results
- Organize medical records and distribute
- Submit QI and safety tickets to contribute to the optimization of operations
- Assist with coordination of daily physician schedule
- Communicate with clinical administrative team around urgent appointments
- Assist with tracking of no-shows and cancellations for follow-up
- Assist in moving appointments related to moving scheduled days in clinic
- Help communicate and prepare around special needs for patients and families
- Additional duties:
- Gathers and synthesizes data, resources, and literature related to relevant genes, variants, diagnoses and test results to assist physicians in preparing for clinical visits with patients/families.
- Prepares patient education materials and patient-centered educational events.
- Supports the program’s quality improvement for the program by providing data for Quality Improvement program
- Other duties as assigned
In order to qualify you must have:
- A Bachelor’s Degree required in Biological Science, Clinical Laboratory Science or related scientific field
- Strongly preferred one year of experience in either a laboratory setting or healthcare or insurance customer service setting
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Ability to work effectively with diverse internal and external constituencies.
- Ability to gather and synthesize data, resources, and literature related to relevant genes, variants, diagnoses and test results.
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