Job description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL has a great opportunity to join our Retail Property Management Team at the Everett Mall.

OVERVIEW
The GM is responsible for the management, supervision, and professional development of all building personnel (e.g., Chief Engineer and engineering staff, Property Administrator, etc.)

The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. The General Manager (GM) functions as the professional-in-charge of the specific asset(s) under management. As the lead professional, the GM is responsible for all aspects of client and tenant satisfaction. The GM is responsible for working directly with the client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans of an operating and capital budget. The GM provides excellent communication (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship.

ESSENTIAL FUNCTIONS
OPERATIONS
Develops, gains consensus for, and implements the Management Plan for assigned assets.
Assist in completing the Management Audit.
Supports Leasing Specialist in the preparation of lease and/or rental agreements and is responsible for lease administration process. Assist in managing tenant option rights and information.
Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement.
Competitively bids and prepares all service contracts to assure high quality and cost effective services.
Identify and initiate process improvements for all current property systems.

FINANCIAL
Oversees completion of monthly, quarterly, and annual owner’s reports.
Prepare and/or review the annual jurisdictional forms and filings as required.
Prepares the final budget documentation (i.e., explanatory notes.) Plans and administers budget for the office building(s).
Works with Client Accounting Services (CAS) in Westmont, IL to manage the accounting process and directs on-site bookkeeping functions and collection process.
Prepares and/or reviews adjustments to tenant billing process.
Reviews and approves all accounts payable, ensuring accurate general ledge coding and property allocations.
Prepares and/or reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases.
Prepares and/or reviews financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the Group Manager.

CLIENT | TENANT SERVICES
Arranges for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.
Maintains role as a secondary contact for tenants relative to tenant service requests.
Proactively meets with tenant representatives on scheduled basis.
Oversees Tenant Guide for property and services.
Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.
Develop and implement a tenant retention program.

BUSINESS DEVELOPMENT
Cross-sells all Jones Lang LaSalle services.

MANAGEMENT
Establishes written goals and objectives for employees directly reporting to the role of general manager. Conducts periodic formal and informal performance evaluations.
Develops training program and career path for property employees.
Assures succession planning.

EDUCATION AND EXPERIENCE
Associates or Bachelor degree preferred and advanced degree, a plus.
Minimum of five (5) years of commercial real estate or property management experience
Must have at least three (3) to four (4) year experience at managing people; specifically a staff of three (3) or more.
Experience in budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration.

CERTIFICATIONS AND LICENSES
LEED AP/Accreditation required within the first six months of assuming the position. Must maintain active accreditation once earned.
Real Estate license required within the first six months of assuming the position. Must maintain active license once earned.
CPM and/or RPA designation, desirable.

KNOWLEDGE, SKILLS, AND ABILITIES
COMMUNICATION SKILLS: Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.)
Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists.

OTHER:
Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client.

PHYSICAL WORK REQUIREMENTS / CONDITIONS
In compliance with The American’s with Disabilities Act (ADA), the General Manager’s responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:
Is regularly required to sit for long periods of time.
The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.
Reading Video Display Terminals, order forms and other written documents.
Lifting a minimum of thirty-five (35) pounds.
Using and accessing stairwells during emergencies.
Using keyboards for typing and computer input.
Hearing, speaking and answering the office telephone system.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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