Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

Job Location: Hershey, PA
Hourly Pay Rate: $21.00 or more based on experience
Minimum Age: 18 years of age or older

Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays.

Hershey’s Chocolate World is the most visited corporate visitors center in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our brand through our attractions, food and beverage, and retail experience. Part of what makes our guests’ experience so amazing is the exceptional guest service our team provides. In fact, our mission is to create extraordinary impressions through our people.

With that guest experience in mind, the Retail Senior Assistant Supervisor is a brand ambassador and a leader in guest service. This position will set the tone for the retail team by demonstrating superior guest service and is responsible for coaching retail team members to maximize guest engagement. This role supports the Store Leadership team by ensuring the team is delivering a world class guest experience. Through your passion for the Hershey brand, our business and our team, you will help to create a dynamic and fun environment.

The Retail Senior Assistant Supervisor is responsible for driving results through:

• Delivery of an exceptional guest service experience
• Communicating appropriate behaviors to the team to enhance the guest experience and support our culture
• Maintaining compliance with HCW policies and procedures

The incumbent must be keenly aware of the balance required to support superior guest service and retail sales. The Retail Senior Assistant Supervisor is responsible for maintaining merchandise displays to standards set by Global Retail Team and store cleanliness. The incumbent participates in weekly retail staff meetings and provides insight on consumer feedback.

This is a hourly full-time position that is located in Hershey, Pennsylvania. This position has a starting pay rate of $17.00 per hour. The company will not provide relocation assistance for this position. This position also acts as Retail Leader on Duty (LOD) for the Retail Department including participating in a rotation of weekdays, weekends, holidays, early mornings, and late evening operating hours.

Major Duties/Responsibilities:

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

• Guest service orientation with an emphasis on building internal/external brand culture through role modeling behavior
• Proven ability to create a positive work environment around teamwork and motivation
• Business acumen and ability to identify/lead behaviors that drive results
• Effective communication with all levels and collaboration on HCW promotions/events
• Time management skills through a sense of urgency, delegation, ability to prioritize tasks/projects, and empowerment to problem solve
• Must maintain a neat appearance and meet uniform standards
• Must be able to walk and stand for 8 hours
• Must be able to sit for 2 hours
• Must be able to push, pull, carry, and lift 25 lbs.
• Requires overhead lifting, stooping, bending, and twisting
• Must have basic math skills (add/subtract inventory)
• Must be able to operate a cash register
• Must have basic Microsoft Office computer skills
• Prior experience in high volume retail setting preferred
• Ability to work a varied schedule including weekends, evenings, and holidays

Minimum Education and Experience Requirements:

Education: High school diploma or GED equivalent is required

Experience: Minimum 1 year of supervisory experience in merchandising or retail is required

This description covers most of the significant duties performed but incumbent may be responsible for other minor-related work assignments.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans

If you require a reasonable accommodation as part of the application process, please contact the HR Service Center (askhr@hersheys.com).