Job description
Overview:
Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely #LoveWork! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:
Salary: $37,000 - $52,000
Schedule: Monday through Friday 8:00 AM - 5:00 PM
The work model is hybrid, combining remote and onsite hours. The candidate must report onsite a minimum of 2 days each week.
The Fulfillment Support Specialist assists mortgage processors with a variety of tasks to process mortgage loans. Key responsibilities include scanning documents, keeping records, and creating activity notes on loan files. This role provides excellent member service through consistent communication upholding Suncoast Credit Union’s mission, vision, and core values.
Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely #LoveWork! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:
* COMPETITIVE MARKET SALARIES
* MEDICAL COVERAGE
* PAID TIME OFF
* PAID HOLIDAYS
* PARENTAL LEAVE
* RETIREMENT PLANNING
* DEGREE ASSISTANCE
* BONUS OPTIONS
* ACCESS TO OVER 4,000 GYMS
* FREE IDENTITY THEFT PROTECTION
* PAID VOLUNTEER HOURS
* LEGAL ASSISTANCE
* MENTAL HEALTH RESOURCES
* EMPLOYEE LOAN DISCOUNTS
*
Get the benefits you deserve from an organization that cares about your well-being, inside and outside the workplace. Join a team supporting a healthy body, healthy mind, and healthy work-life balance!
Responsibilities:
- Collaborate with the processors to identify necessary tasks for efficient and accurate closings
- Process and distribute daily incoming mail and perform accurate delivery validation on outgoing mail
- Review assigned daily reports, ensuring each file receives required disclosures within regulatory timelines
- Record notes on files when action is taken for the mortgage department
- Notify appropriate staff when immediate action on documentation received is required
- Notify members of loan decisions by phone and mail
- Prepare and mail approval letters, denial letters, or Regulation B letters advising the member of the additional information required
- Review sales contracts and ensure required information is entered into the origination system
- Ensure accurate closings and loan disbursements by verifying closing dates, realtor contact information, and other applicable fields.
- Respond to member requests for lock loans and produce rate lock acknowledgments to obtain signatures
- Update disclosures as required
- Order Appraisals, Title Insurance, Flood Certifications, and other vendor orders to prepare a file for initial review by the processor
- Organize documentation from members, either by mail or email, by uploading to the imaging center virtual folder with the appropriate naming convention
- Contact members if documentation is missing information, incomplete or illegible, or if further explanation is required
- Record data from member verification documentation into the LOS, including income calculations
- Follow-up on missing documents requested from the member, vendor, or outside party
- Request and obtain mortgage payoffs, mortgagee changes, verbal verification of employment, and soft pulls
- Evaluate loan amounts, appraised values, and loan terms
- Assist the loan processor by communicating with the member and other parties involved in the transaction
- Submit closing requests to the title company and schedule the closing date
- Prepare file for the closing department
- Maintain knowledge and understanding of current mortgage products, regulatory compliance, and investor guidelines.
- High school diploma or equivalent
- 1+ years of lending experience with a financial institution
- Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
- Accurate, detail-oriented, and organized with task management
- Proficient knowledge and understanding of the credit union computer systems and software applications required to perform job duties
- Must be proficient in excel
- Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
- Ability to communicate information requiring explanation or interpretation
- Ability to work independently and in a team-oriented environment
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