Job description

We are Hilton! We are Hospitality! Hilton Managed Hotel

Front Desk Agent - MUST APPLY ONLINE: www.jobs.hilton.com - REQ #: HOT08UN6 Front Desk Agent with Embassy Suites by Hilton is responsible for checking in and checking out guests in the hotel and deliver outstanding guest services to meet our customer service and financial goals.

What will it be like to work for this Hilton Worldwide Brand?

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with “More Reasons to Stay” offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Evening Reception every evening. Embassy Suites’ bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.

Embassy Suites is one of Hilton Worldwide’s market-leading brands. For more information visit www.hiltonworldwide.com

If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites by Hilton.

What will I be doing?

As a Front Desk Agent, you would be responsible checking in and checking out guests in the hotel. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• Other duties as assigned

EOE/Including disability/vets

Job Type: Full-time

Pay: From $19.10 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Public areas are sanitized regularly. Hand sanitizers are available.

Ability to commute/relocate:

• Parsippany, NJ 07054: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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